Retail Associate - Flex

The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities, centering the vision of artists and makers. We recognize that all art is made in a particular context, demanding continual, dynamic reconsideration in the present. We are a place of gathering; we foster the exchange of ideas and inspire an expansive, inclusive understanding of human creativity.

Please click on the links below to view our competitive, comprehensive benefits package:

• Hiring Range
• Benefits
• PTO Overview
• Job Classification: Full-Time Hourly Staff
• Grade Level: 3

 

ABOUT THE DEPARTMENT

The Art Institute Retail department is an omni-channel operation that looks to provide customers with a seamless shopping experience. The team’s primary focus is to ensure a positive and engaging guest experience throughout the visit and beyond, helping to create lasting relationships between the museum and its visitors.

 

ABOUT THE POSITION

As a Retail Associate, you'll thrive in a dynamic, fast-paced environment, who is cross-trained. This role is about ensuring a smooth operation that enhances the shopping experience for every guest. You'll be part of a dedicated team that values your unique skills that is responsible for end-to-end experience. The Retail Associate is an associate who can be placed in any area of the store they are needed.  If you love both sales and operations of retail, this is the perfect role for you.  

 

RESPONSIBILITIES 

• Acts as an ambassador to the Museum by supporting the Art Institute of Chicago’s mission and upholds our company culture that shapes both the visitor and team member experience.
• Associate flexible and role varies daily.  They are placed in any area of the store they are needed for that day to support both sales and operations.
• This role is about ensuring a smooth operation that enhances the shopping experience for every client while thriving in a dynamic, fast-paced, flexible environment.
• Greet and engage guests in conversations for purposes of sharing and selling museum store merchandise related to the Art Institute’s collections and exhibitions.  
• Cross-selling products to increase customer satisfaction and business revenue
• Introducing promotions and opportunities to customers
• Work with guests to determine their needs and be able to recommend appropriate products
• Assist in ensuring that the merchandise is maintained throughout the day by keeping the display area clean, ensuring proper pricing is displayed and restocking of merchandise
• Participate and use available product knowledge training to stay up to date on product features and how it relates to the collection and exhibitions of The Art Institute of Chicago.
• Operates point–of-sale system with accuracy to ensure proper protocols, including correct software usage, accurate data capture, and consistent messaging in communication is made with guests
• Follows inventory control procedures and guidelines with cash and merchandise handling
• Effectively and accurately provides information to guests regarding museum policies, exhibits, collections, special events and programs
• Provides a warm, welcoming greeting, is friendly and approachable, and resolves conflict in a professional and courteous manner
• Ensuring Accurate Order Fulfillment: Ensure orders are accurately fulfilled and excellent service is provided during pickup
• Maintaining Inventory: Help maintain a well-stocked store for our guests
• Store Maintenance: Contribute to a clean, smoothly operating store
• Inventory Loss Prevention: Participate in efforts to maintain a safe and secure shopping environment
• Maintains appearance, organization and cleanliness of receiving area, stockrooms and sales floor. Loads and unloads stock to/from warehouse truck, using special care to prevent damage of merchandise. Operates m