Customer Service Professional I

Title: Customer Service Professional I 
Company: Tampa Electric Company 
State and City: Florida - Brandon
Shift: 8 Hr. X 5 Days

 

 

TECO Energy | Tampa, FL | $21.42/hr. + Training Pay Increase + Bilingual Differential

Power up your career at TECO Energy.
Join a team where you’ll make a meaningful difference every day, enjoy powerful benefits, and build a stable long‑term career with room to grow.

We’re hiring Customer Service Professionals (CSPs) to support our customers through phone, email, and digital channels.

 

Starting pay: $21.42/hour
Pay increase: After completing the 8‑week paid training program
Bilingual (English/Spanish) differential: Additional $1.00/hour after training

 

 

Why You’ll Love Working at TECO

• Competitive pay with guaranteed increases after training
• Clear career pathways and internal mobility
• Hybrid work potential after completing training
• A culture focused on growth, teamwork, and doing what’s right for customers

   

What You’ll Do

As a Customer Service Professional, you will:

• Make a positive impact by helping customers with service inquiries, billing questions, and outage support
• Delivering excellent customer care across phone, email, and social media
• Use problem‑solving and empathy to guide customers through solutions
• Work both independently and collaboratively in a fast‑paced contact center
• Build new skills through our 8‑week paid training program designed to set you up for success

   

What You Need to Succeed

• High school diploma or equivalent
• Two years of experience in a customer-facing environment (work experience or leadership roles in school, organizations, sports, or community groups count)
• Strong communication skills — phone, email, and written
• Basic computer proficiency (Microsoft Office, navigating multiple systems, typing)
• A genuine passion for helping people and solving problems

   

What Helps You Stand Out

We’re especially excited to meet candidates who are:

• Self-starters who take initiative
• People-focused and energized by meaningful conversations
• Adaptable, especially in fast-changing environments
• Eager to learn and ready to grow with the company

   

Benefits that Power Your Life

TECO offers one of the strongest benefits packages in the industry, including:

Health & Wellness

• Medical, dental, and vision plans
• Company-funded Health Savings Account
• Wellness programs and an on-site gym

Financial Benefits

• 401(k) with company match
• Pension plan
• Employee stock purchase plan

Life & Family Support

• PTO, paid holidays, floating holiday
• Life insurance
• Short‑ and long‑term disability
• Parental leave & adoption assistance
• Tuition reimbursement
• Employee Assistance Program (EAP)

Work Environment

• Mandatory in-person training (8 weeks)
• Hybrid schedule may be available after training, based on performance and business needs

 

Bilingual Candidates

Earn an additional $1.00/hour after training when serving Spanish‑speaking customers.
Se requiere fluidez verbal y escrita en inglés y español. Habrá una evaluación en español.

   

Learn & Earn – Training Details

• Schedule: Monday–Friday, 8:00 AM – 5:00 PM
• Location: Brandon Office
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