General Manager - Katy, TX

Company Overview:

Bethlehem Shared Services provides professional services exclusively for Cigars International, CIGAR.com, Pipes & Cigars, Thompson Cigar, Meier & Dutch, Cigarbid.com and its affiliates. We are the fastest growing cigar company in the country, and leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and accessories, and more

 

General Summary:

To oversee all aspects of the day-to-day operations of  a niche & luxurious retail establishment including but not limited to employee development, processes and procedures of a cigar retail store, full-service bar, and light kitchen.  Responsible for ensuring that store functions are completed including, budgeting, forecasting, store events, ordering, receiving, stocking, merchandise, staffing, training, cash handling, shrink control and enhancing customer experience. The General Manager will also have Supervisor duties.

 

Job Requirements:

• Bachelor’s Degree – Business, Hospitality Services or equivalent (work experience will be considered in lieu of degree)
• 8 or more years of retail, hospitality, and management experience with operating, capital, and cash budgeting. 
• Previous retail experience working for a specialized boutique or niche is preferred but not required.
• Leadership experience of managers and others with hiring, training, evaluating, compensation and corrective action.
• Working knowledge of store point of sales systems and computer literacy.
• Ability to handle multiple demands and make tough decisions.
• Excellent written and verbal communication skills.

Responsibilities/Essential Functions:

• Establish organizational goals, performance objectives, guidelines, and best practices.
• Oversee all store operations based on the goals, objectives, and standards of the organization.
• Oversee, assist, and supervise all department supervisors and managers in planning and performance.
• Provide a model of supportive and participatory leadership promoting the concepts of team building and empowerment.
• Maintain and exceed set guidelines for customer experience.

Financial Accountability:

• Participate in and oversee the preparation of all annual budgets.
• Oversee the monitoring and managing of all labor and other controllable expenditures within budget.
• Understand and utilize the financial tools and reports available to support operations.
• Help direct and maintain inventory, product mix, and merchandising
• standards.
• Review Alcohol and Food ordering and pricing processes to maximize sales.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintain strict cashier accountability, key control, scanning accuracy and adherence to stated compa