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Veterinary Client Service Representative, CASE
Ethos Veterinary HealthUnited Statesfull_timeVerifiedPosted 3 Mar 2026
💰 $42,000/yr($38,000/yr – $42,000/yr)
About the role
Client Service Representative
Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, is a leading provider of specialty and 24-hour emergency veterinary services in Boulder. Our state-of-the-art, 27,000 sq ft hospital is staffed by experienced medical professionals, including board-certified specialists who are dedicated to delivering the highest level of compassionate veterinary care. Our mission is to preserve and enhance the human-animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships.
We are currently seeking a Client Service Representative to join our Client Services team!
General Overview:
In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.
Location:
- Boulder, CO
- Full time
- Sunday 7a-3p, Monday 12p-8p, Thursday 2p-10:30p, Friday 12p-8p, Saturday 7a-3p
- $19 - $21 based on experience and skills assessment
- Applicable shift differentials:
- 7 pm to 7 am Sunday-Monday: $4.50/hr
- 7 am to 7 pm Saturday and Sunday: $2.50/hr
- Provide high quality customer service that meets or exceeds the expectations of our clients
- Facilitate admission of patients
- Support the doctors and support staff as needed
- Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
- Collect deposits for appointments and procedures
- Communicate patient progress/owner updates to clients in the lobby
- Answer questions clients may have while in the lobby
- Schedule future appointments/follow up as needed
- Sign in visitors and vendors
- Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
- Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
- Maintain coffee and supplies for client use
- Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
- Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
- Provide high quality customer service that meets or exceeds the expectations of our clients
- Facilitate admission of patients
- Support the doctors and support staff as needed
- Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
- Collect deposits for appointments and procedures
- Communicate patient progress/owner updates to clients in the lobby
- Answer questions clients may have while in the lobby
- Schedule future appointments/follow up as needed
- Sign in visitors and vendors
- Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
- Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
- Maintain coffee and supplies for client use
- Ability to work nights, week
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