Director, Planning & Administration; Residential & Hospitality Services

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The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Director, Planning & Administration; Residential & Hospitality Services

Job Profile Title

Director C, Business and Finance, Business Services

Job Description Summary

Reporting to the Assistant Vice President of Residential & Hospitality Services (RHS), the Director of Planning and Administration is a key senior leadership team member. The Director's primary role is to implement strategic marketing and communication strategies to promote and enhance the Residential & Hospitality portfolio to students, families, professional staff, and faculty. Additionally, the Director collaborates with other RHS senior management team members on strategic planning and operational management functions, including leading strategic initiatives, department communications, crisis response, measuring service delivery, and prioritizing budgetary needs.

The position involves supervisory responsibility for two direct employees (Associate Director of Marketing and Communications and Programming Coordinator) and indirect responsibility for the Customer Service Coordinator and student employees.

Job Description

Job Responsibilities

• Collaborate with department Directors, managers, and staff within RHS and Business Services to develop and implement best practices in cross-unit initiatives and achieve unit goals and financial and service excellence across all units.

• Research, develop, and oversee responses to institutional or individual questions or issues brought to the attention of RHS directly or because of inquiries that arrive via other offices in the University. Responsible for writing, reviewing, and/or approving RHS external communications, including authoring executive correspondence.

• Responsible for writing, reviewing, and/or sending emergency communications in coordination with the RHS leadership and BSD communications teams.

• Responsible for critical and sensitive strategic priority setting, data c