ECM Case Manager

Job Title: ECM Case Manager

Department:  ECM

FLSA Status: Non-Exempt:

Reports To: Enhanced Care Manager

Hours: Monday - Friday 8:30am to 5:00pm

Location: Redding

POSITION SUMMARY:  

Under minimal supervision, work independently and together with other Enhanced Care Management (ECM) Case Managers and Hill Country Community Clinic teams. Along with other community agencies to provide outreach and direct case management services to help clients achieve wellness and recovery goals.  

ECM Case Managers will provide engagement and support services, often to program participants engaging in behaviors that pose health and safety risks, by meeting individuals “where they are at” and providing non-judgmental, non-coercive services, and resources to individuals. In addition, ECM Case Mangers will be called upon to provide consultation, education, training, and support to clients. The ECM Case Manager is expected to become a leader in promoting a commitment to providing services using a harm reduction approach.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned which may become essential to the position.  

• Initiate contact and establish positive rapport with clients/potential clients.
• Ensure correct, concise, and consistent documentation is placed into the Electronic Health Record EHR.
• Provide clients with empathy, encouragement, support, and facilitate problem solving.
• Interview clients to identify areas of need, strengths, resources, and goals.
• Conduct and record: Needs assessments, mental status exams including but not limited to
• PHQ-9 Assessments, Blood Pressures and build quality care plans with the client leading care. 
• Help clients identify their own strengths and resources and addressing their needs/goals
• Provide crisis intervention, and coordinate emergency care as needed. 
• Assist clients in obtaining basic needs (i.e. food, clothing, shelter and transportation resources).
• Advocate for clients as needed to obtain housing, public benefits, and other community resources.
• Help clients develop budgeting and money management skills. Coach clients regarding activities of daily living, social skills, and communication skills.
• Assist Make clients in finding and using opportunities and resources to improve quality of life (e.g. education, employment, volunteering, recreation, etc.).
• Work creatively with other team members to implement a “whatever it takes” approach to support resilience, wellness and recovery among clients.  This includes participation in team meetings, daily communications with team members, collaborative problem solving and advocacy.  
• Complete documentation of interactions, assessments, interventions, and services provided on a daily basis. 
• Build collaborative relationships with HCHWC staff, social service providers, schools, employers, emergency service personnel, and other community agencies and individuals. 
• Improve quality of services provided at HCHWC by developing and sharing knowledge and expertise about community resources, public benefits programs, work/volunteer opportunities, etc., with oth