Technical Release Operations Program Manager

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for the coordination, distribution, and operational support of daily Release Management deployment schedules and notes ingested from multiple internal sources. Management & support of partner trial and BAU device management. Serve as a product steward to both internal teams and external partners, articulating development lifecycle, software packaging and intended user experience.
The position will also include a need for some knowledge and skills in Product Management. Candidate will usually determine their own work priorities.

Job Description

Must Have Skills:

• Understands Release Management at a high level, as well as engineering development processes and its role in our internal daily release schedule. Works with multiple engineering teams, and where necessary, able to self-serve from internal information sources. Shows high levels of attention to detail when ingesting deployment updates.
• Ensures development issues raised are properly reported to affected partners in a timely manner and able to discuss from a product-level understanding.
• Distribute supporting release notes within our agreed SLA’s.
• Supports Syndication partners trial and BAU device management. Works with their counterparts in our syndication partner companies to ensure their needs are supported while staying within our BAU processes.
• Works with internal teams to ensure partner requested changes are implemented, backend systems are configured, and Syndication partners notified.
• Recommends changes to improve internal processes and to alleviate process inaccuracy and duplication.
• Can act as technical steward for Syndicated products and services, provide support, track, and be able to speak to developmental level features, their associated user experience as well as bugs and their required fixes. Provide partners with a roadmap of upcoming features and fixes.
• Delivers on commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders.
• Consistent exercise of independent and collaborative judgment and discretion in matters of significance.

Core Responsibilities

• Understands the scope of technical programs as defined by the product and business requirements and the budget process. Actively participates in the key planning of program milestones drives alignment to these milestones. Uses specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team.
• Works to identify and obtain participation from required cross-functional core team members, including matrixed project managers. Oversees the team as they plan, track and execute project plans from start to completion.
• Creates program plans and program record. Works with the core team and senior staff member(s) to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks.
• Assists in the development of key goals, objectives and success criteria for the program. Ensures clear communication and alignment with stakeholder and delivery teams.
• Recommends changes to improve the engineering process and to alleviate process inaccuracy and duplication.
• Supports the budget and resource forecasting exercises.
• Identifies and analyzes risks and issues while providing resolutions to a diverse range of complex problems.
• Tracks and manages the program schedule and task details included in the technical program plan. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Works with team to assist in action item resolution and track completion. Ensures program milestones are accomplished and ensures overall timelines are met. Documents all major plan changes in scope, approach and date deli