Commercial Lines Account Manager

About Morse Insurance Agency, a Division of Patriot Growth Insurance Services: Founded in 1950, Morse Insurance has proudly served the insurance needs of individuals, families, and businesses throughout Southeastern Massachusetts for over seven decades. We’re committed to delivering trusted, personalized insurance solutions built on long-standing relationships and local expertise. Morse takes a consultative approach with every client, investing the time to understand their unique circumstances and deliver comprehensive coverage tailored to their specific needs. Our experienced team partners with a broad network of local, regional, and national insurance carriers to provide reliable, competitive, and well-crafted coverage options. At Morse, we combine deep industry knowledge with a community-focused mindset, making us a trusted insurance resource right here in Southeastern Massachusetts.

Position Overview: We are seeking a dedicated and detail-oriented insurance professional to join our team as a Commercial Lines Account Manager. In this role, they will manage a portfolio of commercial accounts, ensuring client insurance needs are met through proactive service and strategic coverage recommendations. The ideal candidate thrives in a fast-paced, collaborative environment and is committed to delivering exceptional client service.

Work Location: This is an in-person position working out of our North Easton, MA office.

Professional Responsibilities:

• Manage and service commercial lines accounts, including quoting new business and marketing coverage with multiple carriers.
• Serve as the primary point of contact for client service needs, including renewals, policy changes, and coverage inquiries.
• Review and analyze client accounts to identify coverage gaps, cost-saving opportunities, and appropriate risk management solutions.
• Prepare submissions, remarket accounts, and negotiate with carriers to secure competitive terms and coverage.
• Support Producers with new business opportunities and collaborate with internal teams to achieve retention and growth goals.
• Develop and maintain strong relationships with clients and carrier partners.
• Maintain accurate and up-to-date client records within the agency management system.
• Stay current on industry trends, products, and regulatory requirements through ongoing professional development.

Qualifications and Requirements:

• 3+ years of experience in commercial lines insurance or a related account management role.
• Active Massachusetts Property & Casualty insurance license.
• Experience working with commercial insurance products, coverages, and underwriting practices preferred.
• Proficiency with agency management systems (e.g., AMS360) and Microsoft Office Suite.
• Bachelor’s degree preferred; High School Diploma or equivalent required.
• Strong communication and interpersonal skills, both written and verbal.
• Highly organized with the ability to manage multiple priorities and meet deadlines.