Customer Support Admin Full Time (William Hill LV)
Caesars EntertainmentAbout the role
WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.
BE HOLD! We have an immediate need for Customer Support Admins to join our team in Las Vegas, NV. Reporting to the Customer Support Manager; you will be assisting our brick and mortar sportsbook employees, handling customer account requests, providing assistance to our betting kiosk operations and supporting our management team. This is an exciting opportunity to join the world’s leading sports betting company.
Processing Player Rewards Accounts
Processing and Approving new accounts for our Mobile Betting App
Update Customer Accounts
Generate win/loss statements for customers
Researching lost ticket claims for customers
Process contest applications
Sending replacement rewards cards to customers
Researching Sports book cash discrepancies
Applying approved promotional rewards to customer accounts
Monitoring self-betting kiosk for underage individuals and banned patrons
Monitoring self-betting kiosk for issues. Requesting maintenance when required
Process Admin Support emails in a timely manner
Responsible for organization and filing of documents to be scanned.
Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
Document retention – removing account applications as per compliance
1 + years Customer Support experience
Ability to type 35 words per minute
Ability to Multi-task
Work varied shifts, including nights, weekends and holidays
Good working knowledge of Microsoft Office including Outlook, Word & Excel
Must be able to work independently with minimal supervision
Must be confident in one’s ability to assess situations and make informed decisions
Ability to work through high volume and stressful time periods.
Good interpersonal communication skills
Strong problem-solvin
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s