Jobs and Careers

Customer Service Representative 1st shift Monday-Friday 9:00 a.m- 5:30 p.m.

Evadale, Texas, United States, United Statesfull_timeVerifiedPosted 15 Jan 2026

💰 $40,000/yr($38,000/yr – $40,000/yr)

About the role

Candidates must complete an application at: https://jobs.jobvite.com/cjlogisticsamerica/jobs "At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization."

Position Overview

The Customer Service Representative (CSR) serves as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. This role is responsible for managing communications, maintaining schedules, processing paperwork, and supporting both shipping and receiving operations. The CSR ensures all documentation is accurate, supports daily logistics functions, and delivers excellent service in a fast-paced warehouse environment.

Pay Range: $19.06-20.00 per hour
Schedule: 1st Shift Monday - Friday 9:00am - 5:30pm

Essential Job Duties & ResponsibilitiesCustomer Interaction & Communication

Provide a high level of customer service to internal and external stakeholders, handling inquiries and resolving issues efficiently.
Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
Coordinate with carriers, drivers, and warehouse personnel for seamless dock and yard activities.

Documentation & Scheduling

Process and maintain accurate inbound and outbound schedules using warehouse management systems (WMS) and standard office software.
Prepare and verify all required shipping and receiving documents, ensuring all paperwork is error-free.
Assign dock doors and update door and yard reports for trailer inventory.
Sign drivers in and out, verifying identification and paperwork accuracy.

Operational Support

Reconcile inbound shipments with packing slips and manage drop lot activities.
Process and schedule all carrier appointments.
Support shipping and receiving functions as needed, demonstrating flexibility across the team.
Report errors or discrepancies to leadership to ensure accuracy and compliance.

Compliance & Continuous Improvement

Participate in all required training and professional development.
Follow all safety, operational, and record-keeping policies.
Perform all duties in a safe, timely, and professional manner.

Perform other related job duties as assigned or required

Required Qualifications

High School Diploma or GED Equivalent – or equivalent relevant experience.
1-2 years of related work experience.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Basic math and reading skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
Effective problem-solving and interpersonal skills.
Effective interpersonal skills with the ability to work with internal and external customers.

Preferred Qualifications

Previous shipping and receiving experience in a warehouse environment.
Prior experience with warehouse management systems (WMS) or AS400.
Experience with electronic scheduling and logistics software.
Ability to work in a high-volume, fast-paced setting.

Physical Requirements This is largely a sedentary role requiring the physical ability to:

Sit for prolonged periods of time at a desk while working on a computer
Use hands and fingers to operate a keyboard, mouse, and telephone
Speak and hear clearly in person, virtually, and over the phone
Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.

The work environment is typically quiet to moderate in noise level and is climate controlled.

Location/Remote EligibilityThis role may be performed o