Customer Service Parts Coordinator

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Job Description:

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

The Customer Service Parts Coordinator is responsible for the oversight of parts ordering, receiving, cataloging, inventory, and reconciliation of all parts at a single location. In addition, this position will be responsible for processing Purchase Orders (POs) and Vendor payment requests. This position will be responsible for ensuring the right part is purchased from the right vendor and maintaining inventory levels to maximize customer uptime. We allow you to carve out your own career path and promote from within, based on performance.  The ideal path of progression in this role is an Ops Supervisor.

If you're motivated, coachable, and looking for a fast-paced, inclusive environment, you've come to the right place.  Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! 

You thought that was it? Take a look at a few of these: Ryder has most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award"

Here is from people who work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

This is Ryder:

https://www.youtube.com/watch?v=b24PFgxvVS0

Shop Location: Albany, GA

Schedule: Monday to Friday

Shift: 8:00 AM - 4:30 PM

Hourly | Paid Weekly!

Experience with automotive or heavy-duty truck parts is a plus!

The hourly rate for this position is $21.50 per hour.

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Essential Functions

• CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction (CSI) scores.

• WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operations.

• PARTS MANAGEMENT: Contri