Experienced Field Service Engineer - (75%+ Travel)

Position Description

Looking for a Experienced Field Service Engineer where you will work with a team, upgrading the video management system (VMS) to at DoD facilities Worldwide. This great opportunity will allow you to live anywhere in the United States and travel worldwide 90% of the time, up to four months at a time, with travel expenses covered and earn per diem. Bring your expertise and collaborative skills to make an impact on a critical mission supporting US Army Installation Management Command (IMCOM).             

Serco supports the US IMCOM Army Child & Youth Services (CYS) Closed Circuit Television (CCTV) to include the equipment within the server rack. Our team upgrades, maintains and provides support to the Functional Technology Specialists (FTS), building directors, and staff on site to allow them to perform their mission successfully.         

You will be part of a team where you will work on a team supporting the upgrade of the video management system (VMS) at DoD facilities Worldwide.  We are looking for individuals that can work with a team to set up and configure the VMS and the ability to analyze and resolve technical issues related to the VMS system. You will work closely with a Mid-Level Engineer, Project Lead, and Project Engineer.

In this role, you will:

• Lead the server hardware and software setup/installation and configuration of the VMS, on-site, using the documented standard and according to prescribed sequence.
• Conduct testing on the VMS.
• Follow specific instructions, assemble, or construct simple or standard equipment or parts, service or repair simple instruments or equipment.
• Ensure cable management and potentially terminate Cat 6 using T568B color code standard.
• Check electrical connections are properly connected, fixed and secured.
• Analyze and resolve technical issues related to VMS end points.
• Conduct close-out procedures to include service validation and test plan with and without customer, system acceptance with customer, and take photos of completed work.
• Provide training to the customer, on-site, on the VMS.
• Act as the primary liaison for customers while at the garrison ensuring exceptional customer satisfaction.
• Ensure project stays on schedule.
• Conduct administrative duties such as providing daily status reporting to project lead, timekeeping, and expense reporting according to policies and procedures and within a timely manner.
• Lead and direct the work of others. Mentor, teach skills, and provide direction to mid-level technician(s).
• Follow documented standard procedures/instructions to setup/install and configure the VMS to establish best practices.
• Gather and maintain specified records of engineering data such as tests, drawings, etc., and verifying that test data meets acceptance criteria.
• Act as the primary liaison with the customer while on-side ensuring exceptional customer satisfaction and service delivery.
• Verbal and written communications skills are essential for interacting with technicians, team members, on-site customer, project lead, project engineer and leadership.
• Adhere to safety standards and always follow all OSHA and safety rules.
• Other duties may be assigned.

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Qualifications

To be successful in this role, you will have:             

• Must be willing to travel up to 90% of the time both CONUS & OCONUS (up to 4 months at a time)
  • The ability to obtain a passport within 60 days of being hired
• Be able to receive a favorable determination from the National Agency Check (NACI)
  • US Citizenship required
• Must be able to obtain access to all military installations and obtain a CAC (Common Access Card)
• A valid driver's license and clean driving record
• Bachelor’s Degree in a related field
  • Or a High School Diploma/GED with minimum 8 years of experience in the following in lieu of degree
• Minimum 4 years of experience in each of the following:
  • technical and leadership experience
  • experience in VMS and/or working with server equipment
  • installing rack equipment, cable conveyance, and all peripheral equipment
  • troubleshooting and resolving issues related to server rack equipment
  • reading technical drawings
  • collaborating with the engineering team to provide solutions to technical problems
  • conducting, testing, calibrating, and troubleshooting of video management systems
• Experience providing training to customers, mentoring junior technicians and providing day-to-day directions to team on