Customer Service Representative I

Posting number: 26-01407

Department: Business Operations

Division: Front Desk/Customer Service

Job classification: Customer Service Representative

Posting type: Open

Categories: Administration

Summary

Do you like a variety in your work and like working with the public? We are looking for a new team member to join our team working as a Customer Service Representative. In this role, you will be providing front desk duties to Health Department clients.  You will be preparing and gathering relevant paperwork and data to identify the requested needs of the clients in-person and over the phone, providing rapid and accurate screening and referrals.

This position is located at our Central Public Health Center in Wheaton, with the following shifts: Monday and Friday from 7:45 am to 4:15 pm or 8:00 am to 4:30 pm. Tuesday, Wednesday and Thursday from 7:45 am to 4:15 pm, 8:00 am to 4:30 pm, 10:30 am to 6:00 pm or 11:00 am to 7:00 pm. Rotating weekly shifts Flexibility to travel to other centers and provide coverage as needed.

The starting pay for this position is $15.77 per hour (May increase depending on experience) PLUS a full benefit package.
     
 As a full-time DuPage County employee, you will be eligible for our full comprehensive benefit package which includes Affordable Health, Dental and Vision Insurance, 12 Paid Holidays per year, 12 Paid Vacation days, 12 weeks of paid parental leave, 5 paid personal days along with paid sick time. This is also a pension eligible, IMRF Retirement Account position.  We are also a qualifying employer under the Public Service Loan Forgiveness Program, and we offer Tuition Reimbursement and certification reimbursement.
     
If your passion is a desire to help others and to make a difference in people's lives, then apply today and join our team! 

Examples of duties

• Updates client records; enters client’s data into computer systems including revising or updating addresses and telephone numbers.
• Schedules appointments: ensures that release forms or consent forms have been signed; prepares various forms and worksheets.
• Sets up clinic rooms with appropriate supplies; processes daily reports; monitors on hand supplies and coordinates replenishment as needed.
• Assists clients with tests such as hemoglobin, blood pressure, and physical measurements.
• Obtains health histories from patients by conducting patient interviews; follows-up on client status; performs duties necessary to close clinics.
• Maintains required training, licensure, and/or certification.
• Adheres to department guidelines for attendance and punctuality.
• Participates in emergency response activities as assigned.
• Maintains confidentiality of privileged information and adheres to patient privacy laws.
• Demonstrates sensitivity and understanding of other ethnic groups and cultures.
• May assist with determining client eligibility for programs.
• Assist with interpretation.

Qualifications

Completion of high school diploma/GED.  One year of experience working in a customer service of human/social services related field is preferred.  Bilingual in Spanish is required.  

Attendance at paid New Hire Orientation is required. Good knowledge of modern office practices and procedures; some knowledge of medical terminology and filing systems; some knowledge of program requirements and eligibility.  

Supplemental information

DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.