Medical Director (TOP)

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defence and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

Based in the San Antonio, TX, Regional Contact Centre (RCC), the TOP Medical Director – LAC RCC is responsible for and provides clear leadership in the delivery of professional, quality and effective medical assistance and managed care services to beneficiaries of the TRICARE Overseas Program (TOP) to the highest standards across the Latin America-Canada region (and other locations as directed.

Qualifications

• Must have graduated with a degree in medicine (MD or DO or equivalent)
• Unrestricted license to practice medicine; BC/BE in specialty
• Leadership experience in managing people/teams
• Ability to obtain ADP II clearance after accepting a position
• 10 years plus post-graduation clinical medicine experience; experience in Coordinating Doctor roles, Family, Emergency, Internal Medicine, or ICU background preferred
• Military health care system experience preferred
• Experience in managing/coordinating international evacuations a distinct advantage
• Team and performance management experience at a senior level
• Client account management experience
• Business acumen
• Computer literate
• English; Spanish an advantage but not essential

Key Responsibilities:

• Ensure that the operational delivery of TOP medical services and patient care across the region coordinated by the medical team meets the appropriate standard of medical quality in accordance with the TOP Clinical Quality Medical Plan (CQMP), DHA service level expectations, and Assistance Centre, and Medical Transportation Standards.
• Maintain direct oversight of all TRICARE Prime Remote regional clinical operations and all CONUS-based inpatient management for TOP beneficiaries
• Support RCC “Follow the Sun” principles and practices
• At an operational level, the Medical Director is responsible for delivering quality medical management of cases, medically appropriate case management direction, and oversight in accordance with Intl.SOS quality standards and medical/operational protocols, ensuring a “hands-on” medical supervision of cases, namely:
• Take MD escalations from the Medical Team, ranging from routine care through to urgent/emergent cases including inpatient admissions and medical transportation cases
• Provide MD recommendations for all such escalations and clearly document these recommendations in CRM (electronic medical record).
• Chair weekday morning transmission and afternoon hot handover meetings in order to provide medical case direction

Medical Transportation

• Provide medical case direction in medical transportation cases
• Ensure adherence to the TOP Medical Transportation SOP and checklists, and International SOS Standards in Medical Transportation
• Assist in the achievement of contractual KPIs
• Assist in the maintenance and improvement of the TOP Medical Transportation SOP and checklists

Quality Assurance

• In conjunction with the TOP Clinical Quality team, be responsible for quality assurance in regard to the provision of all TOP medical services delivered by the  TOP RCC for the region, including adherence to client quality plan indices (in particular the CQMP), case audit and review service recovery, assessment of near misses, grievances, Potential Quality Incidents (PQIs) and Qu