Legacy Tankers Field Service Engineer (Hybrid)

Date Posted:

2024-01-31

Country:

United States of America

Location:

HOK99: Field Office - OK Remote Location, Remote City, OK, 73101 USA

Position Role Type:

Hybrid

This position is responsible for performing assignments requiring service of Collins Aerospace avionics, avionics systems, telecommunications or computer equipment and systems. The primary functions are to direct or perform; installation, operation, maintenance, troubleshooting, repair and system test and training on site as required in accordance with Collins Aerospace and customer requirements. The position can additionally be tasked with planning and implementing interfaces between Collins Aerospace and Non-Collins Aerospace equipment. May be required to act as on site lead for major field installation or modification programs. Services are performed using Collins Aerospace approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction. The Field Service Engineer (FSE) supports equipment and systems of high complexity and advanced technology. Competence is required in utilizing developmental techniques for experimental or prototype equipment and during configuration changes in customer systems including interface with Collins Aerospace and/or Non-Collins Aerospace equipment.

• This is a hybrid position located in Oklahoma. This role will work heavily with Tinker AFB when in location and various other sites when on travel. Position will entail approximately 50 percent travel.

• This role is eligible for relocation.

Job Responsibilities:

• Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software not related to information technology.

• Installs, operates, maintains, repairs and modifies equipment. Normally receives little instructions on day to day work, general instructions on new assignments. Participates in determining objectives of assignment. Plans schedules and arranges own activities in accomplishing objectives. Work is reviewed upon completion.

• Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

• Networks with senior internal and external personnel in own area of expertise. Represents organization as a prime contact on contracts or projects. Interacts with senior internal and external personnel on significant matters often requiring coordination between organizations.

• Develops solutions to a variety of complex problems. May refer to established precedents and policies. Exerts some influence on the overall objectives and long-range goals of the organization. Erroneous decisions or failure to achieve objectives would normally have a serious effect upon the administration of the organization. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

• Complete understanding and application of principles, concepts, practices, and standards. Full knowledge of industry practices. A seasoned, experienced professional with a full understanding of area of specialization. Resolves a wide range of issues in creative ways. This job is the fully qualified, career-orientated position.

• Responds to situations where second-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.

• Involved in planning and preparing customer installation and training. Prepares, provide approval and validation of product support documentation. Prepare on-site installation drawings where modifications have been performed.

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

• Serves as company liaison with customer on administrative and technical matters for assigned projects.

• Domestic, foreign and at sea assignments; involves intermittent or continues travel; may require extended relocation. When overseas, FSE’s sensitivity to climate may have significant effect on customer goodwill and access to needed resources.

• Perform quality review of parts, paperwork, and packaging for compliance with regulatory and local standards.

• Facilitate the investigation and elimination of causes of quality problems and follow-up on corrective actions.