AVP, Operations Manager

The AVP - Excess Casualty Operations position manages and directs the daily workflows and performance of their Underwriting Associate team. This role reports to the VP – Operations and will also effectivity collaborate with North America Field Operations and the Excess Casualty Underwriting leadership team to provide superior customer service, quality, and workflow/process management. The position will include training and development as well as direct management of the staff. The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes. 

Position Responsibilities:  

People/Performance Management

• Manage UA team to meet/exceed NA Operations performance metrics. 
• Develop UA Talent through oversight of training and development planning/execution/monitoring.
• Collaborate with Major Accounts Underwriting counterparts to assure mutual priorities are achieved.
• Actively engage with direct reports to provide coaching on performance to develop and maintain skills/competencies. Address performance issues promptly through the performance improvement process. 
• Deliver regular, results driven feedback tied to performance goals/metrics.
• Maintain an open and collaborative engagement with staff that encourages diversity of thought.
• Assure adoption of standardized UA Role/Responsibilities and adherence to corporate workflows. 
• Assure timely completion of performance reviews, goal setting and compensation administration.
• Create and execute plans to retain high potential employees. 

Process Management

• Assure operational team adherence to underwriting/regulatory/Compliance guidelines, and quality goals. 
• Review and communicate all process/workflow changes/enhancements and assure UA adoption.
• Review workflows and escalate any process improvement suggestions to Service Leader. 
• Manage and oversee workload capacity of each team member and allocate resources appropriately to meet business needs.
• Assure UA adoption of corporate automation strategies and deliverables. 

Service and Financial Management

• Manage the month-end closing processes to assure all service delivery goals are met, including all financial and premium bearing registrations.
• Function as point of contact for Excess Casualty business partners regarding operational processes, service, and people management.
• Demonstrated familiarity and use of key metric tools to monitor and manage our service deliverables.
• Be actively engaged with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed.
• Partner with the Billing and Collections Service Team to resolve financial discrepancies and open issues.

Education and Experience: 

• Associate’s degree or equivalent, 4-Year degree preferred, and Excess Casualty knowledge and experience is a Plus.
• Minimum of 5-7 years relevant insurance/supervisory experience
• Advanced PC Skills:  Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel. Advanced internet navigation skills and working knowledge of all key operational workflow/process reporting tools.  
• Excellent verbal and written communication skills. Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a multi-cultural environment. 
• Demonstrated results orientation with ability to problem solve and provide solutions. 
• Strong business acumen and critical thinking skills which lead to confident decision making. 
•  Ability to learn quickly, prioritize work, and perform within time constraints. 
• Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities. 
• Ability to manage remote staff. 
• Ability to adapt to fast paced environment. 
• Ability to lead /influence team to meet business priorities.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employme