Director, IAM Operations & Support

ADP is hiring a Director, IAM Operations & Support

 

Locations: Roseland NJ, Alpharetta GA, Pasadena CA, Orlando FL, Miami FL, Norfolk VA

 

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Are you an inspiring leader who people have followed and worked for over and over again?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging? 

 

Well, this may be the role for you. Ready to design what's next?

 

In this role, you will oversee the management of digital identities and access to enterprise resources. This role is critical to ensuring security, compliance, and operational efficiency across the organization. You will lead a strategic transformation initiative centered on the implementation and modernization of identity governance using SailPoint ISC as the core platform, powered by ServiceNow and other technologies. You will be responsible for designing and operating identity lifecycle processes, managing access certification programs, enforcing policy compliance, and reducing risk through automation, governance, and best practices. This role requires close collaboration with IT, Global Security Organization, HR, legal, internal audit, application owners, and business unit leaders.

 

Key Responsibilities:

• Lead the IGA Transformation Programfocused on risk reduction, operational modernization, and SailPoint implementation.
• Oversee the Identity Lifecycle Management: provisioning, deprovisioning, role-based access control, self-service access requests, and workflow automation.
• Ensure Integration and Reconciliationbetween IGA platform and key systems, including HR (source of truth) and target applications (cloud and on-premises).
• Drive Policy Enforcement & Complianceincluding access certifications, password policies, segregation of duties (SoD), and audit readiness.
• Implement Access Reviews and Certificationsleveraging AI-driven recommendations and intelligent automation to optimize review cycles and reduce risk.
• Manage Governance Processes: delegated administration, self-service onboarding of applications, and integration with internal policies and frameworks.
• Develop and Monitor Reporting & Loggingmechanisms to support IT governance, compliance, audit, and operational metrics.
• Ensure Effective Risk Managementby aligning identity governance with organizational risk and compliance frameworks.
• Engage with Stakeholdersincluding HR, legal, internal audit, application owners, and business unit leadership to align IGA practices with organizational needs.
• Enhance End-User Satisfactionby promoting usability and transparency in identity and access management processes.
• Mentor and lead the IGA Team, fostering a culture of innovation, accountability, and continuous improvement.
• Integrate Applications continuously (App factory)
• Automating processes that lead to real time access granting & revocation and eliminate manual actions
• Define, implement, and operate the use and impact of GenAI within IAM landscape along with use of GenAI in the ecosystem.

 

You're a passionate leader focused on engagement as well as results, and you're not afraid to roll your sleeves up and dive into the code when necessary. As part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun.

 

Like what you see?  Apply now!

Learn more about ADP at jobs.adp.com.

 

WHAT YOU'LL DO: 

Here's what you can expect on a typical day:

• You'll start each day with a scrum, working in a team to understand responsibilities, identify issues, and communicate coding priorities while choosing user stories to complete. You must know Agile well.
• Your seven or more years of team leadership have delivered amazing results, and you pride yourself on developing the people who work for you, as well as providing an inclusive team environment where they all can thrive. If asked, they would follow you anywhere and enthusiastically credit you with helping to