Patient Relations Coordinator

Work Schedule: 

100% FTE, 40 hours per week.  Scheduled shifts are 8:00 am – 5:00 pm, Monday – Friday. Hours may vary based on the operational needs of the department. This position is hybrid for individuals living in Wisconsin or Illinois. When in the office, you will work at 600 Highland Ave in Madison, WI.

Be part of something remarkable

Join the #1 hospital in Wisconsin! 

We are seeking a Patient Relations Coordinator to: 

• Provide assistance and support as needed with patients, families, and staff that are in contact with the Patient Relations department. 
• Investigate patient complaints and grievances in ambulatory and inpatient settings to improve the patient and family experience. 

Education:

Minimum – Bachelor's degree in Business Administration, Nursing, Social Work, or other health care related field

Preferred – Master’s degree in Business Administration, Nursing, Social Work or other health care related field

Work Experience:

Minimum – Two (2) years patient contact, health care related experience

Preferred –

• Four (4) years patient contact, health care related experience
• Two (2) years experience working in conflict resolution/investigation

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.  EOE, including disability/veterans.

University Hospital in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.

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