Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Strategy & Planning Mgr Sr within PNC's AI & Intelligent Automation Center, you will be based in Pittsburgh, Cleveland, Birmingham, Dallas, Philadelphia, New York or New Jersey. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

AI and Intelligent Automation sits at the intersection of business, innovation, and artificial intelligence (AI) to enable PNC’s businesses to transform. We solve the bank’s toughest problems while improving customer and employee experiences. As a Center of Excellence (CoE), we work hand in hand with different line of businesses and their technology teams to identify and help deliver high value business opportunities, maintain and enhance AI technologies and capabilities, and bring new AI technologies into the bank.

Our group functions starts with Business Consultants who scan for strategic, high-value, innovative opportunities. Then we bring our expertise across several AI domains including Generative AI, Conversational AI / Virtual Assistant, Data Science, Machine Learning Engineering, Document AI, and Robotic Process Automation. Finally, we have a Research and Development arm that assesses emerging technologies. The Strategy & Planning Mgr Sr will be responsible for current state assessment of business functions, typically the Operations space and create opportunities for efficiency, revenue growth, customer experience, speed to market, etc.

In this role, you will be responsible for managing the conversational AI product strategy and implementation at the bank. This includes virtual assistant, voice assistants chatbots, IVR, search, and generative AI.

Skills include:
- Communicate to executive audience
- Facilitate multiple stakeholders (Operations, Risk, Security, Tech, Legal, etc.)
- Industry / market research
- Vendor relationship management
- Technology POT / POC assessment
- Building & implementing virtual assistants
- Kore.AI experience (ideal)

Job Description

• Directs strategic planning team to execute initiatives, including analysis, oversight and support for solution development.
• Identifies strategic opportunities that add value to the business and to achieve business goals.
• Defines and oversees the resources for each assigned strategic initiative. Manages the overall strategic initiative to help ensure revenue, expense and other business objectives are met. May define, monitor and use service metrics to assess performance.
• Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Builds winning teams by providing effective leadership, management and development of employees.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change