Collections Specialist

Description

JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vögele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company of over 350 employees.

Why JESCO:

Two things that haven’t changed are our commitment to the customers and communities we serve. Let us show you what makes us the “Down to Earth Equipment People”. We offer comprehensive benefits packages, career development paths, state of the art tools and equipment as well as a great working environment. Start your career as a valued member of the JESCO team.

JESCO is seeking an experienced collector to join our growing business. IN this role, you will be responsible for collecting outstanding debt owed to the company. You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact customers to collect the value owed. 

Responsibilities

• Develop and maintain a tracking system of incoming and late payments
• Contact relevant parties via phone and email
• Inform debtors of their payment status and timelines for repayment
• Contact larger companies and corporate entities to follow up on payments 
• Negotiate repayment and financial plans as needed
• Be persistent in calling and contacting debtors
• Address questions, complaints, or suggestions
• Follow up on late payment notices 
• Monitor and resolve financial discrepancies
• Update and review all accounts to keep records of payments up-to-date
• Inform upper management and leaders when action is needed
• Process credit card authorizations and payments
• Communicate with internal and external stakeholders to coordinate collection efforts 

Requirements

• High School diploma or equivalent
• Two years previous experience as a collector or in a related field
• Proficient computer skills, MS Office Suite (Outlook & Excel)
• Able to multitask, prioritize, and manage time efficiently 
• Self-motivated and self directed; able to work without supervision
• Excellent verbal and written communication skills
• Able to create trust and build relationships
• Able to analyze problems and strategize for better solutions

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.