Digital Account Manager

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 25 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. When combined with its strength in performance creative and media, Merkle creates customer experiences that drive improved marketing results and shareholder value. With more than 4,100 employees, Merkle is headquartered in Columbia, Maryland with 16 additional offices in the US and 8 offices in Europe and Asia. In 2016, the agency joined the Dentsu Aegis Network.

Job Description

The Digital Account Manager aids the team with all aspects of the account and account management. Learn and operate Merkle processes and take heavy administrative burden off more senior account team members allowing them to focus on supervising client deliverables. Will support all levels of the account team, clients, and vendors.

Qualifications

You will be responsible for tracking jobs, meeting coordination and scheduling, routing work activity through internal and external channels in partnership with account managers, proofreading, and supporting account management needs. They also support the project management cycle by keeping and distributing meeting minutes, status reports, organizing project documentation and monitoring project statuses under the direction of account managers. Coordinators play a key supporting role in supporting both the internal Merkle team as well as with clients for tactical delivery/or project status. By ensuring marketing and support activities are executed. Account Coordinators directly impact the success of our clients as well as Merkle.

• Assist the account team on all aspects of the account to assure execution of deliverables.
• Eagerly contribute to projects wherever needed.
• Apply learnings to new tasks independently.
• Demonstrate growing understanding and implementation of internal processes.
• Help implement client direct mail and email marketing campaigns
• Attend internal and client-facing status meetings and update status reports
• Provide administrative support to the account management team, including development and organization of meeting materials
• Purchase order and invoice processing
• Proof/Audit direct mail and email creative materials

Experience:

• Bachelor's degree, or equivalent experience
• 5+ years of experience, preferably in an agency setting
• Strong proofreading skills
• Email marketing experience preferred

Remote friendly role.

Additional Information

The anticipated salary range for this position is $51,000 - $83,375 /year.

Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

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About dentsu
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

Find out more:
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

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