Lead Case Manager

About Mainspring Recovery

Mainspring Recovery is a mission-driven behavioral health organization built on the belief that healing happens when the right people are in the room. We provide care across multiple levels, including Residential, Partial Hospitalization (PHP), and Intensive Outpatient (IOP), supporting individuals and families throughout the recovery process.

Every role at Mainspring, clinical and non-clinical alike, contributes to creating safe, structured, and effective environments where people can rebuild their lives. We invest in strong teams, clear systems, and thoughtful leadership, believing meaningful impact comes from doing the work well, supporting one another, and holding ourselves to high standards across the organization.

Job Title:

Lead Case Manager

Reports To:
Clinical Director/Executive Director

Department:
Clinical, Case Management

Location:
On-site, Dumfries, VA

Employment Type:
Full-time | Salaried | Exempt

Job Summary

The Lead Case Manager serves as a senior clinical support and operational lead within the case management team, providing oversight, guidance, and coordination of case management services while maintaining a caseload. This role ensures continuity of care, high-quality documentation, effective interdisciplinary collaboration, and adherence to regulatory and organizational standards. The Lead Case Manager acts as a clinical resource for case management staff, supports program flow from admission through discharge, and helps translate clinical vision into day-to-day execution. 

Key Responsibilities

• Provide clinical leadership and day-to-day guidance to Case Managers, serving as a point of support and escalation.
• Maintain a caseload while ensuring timely, person-centered case management services for assigned clients.
• Oversee coordination of care including admissions, treatment planning, utilization review support, discharge planning, and aftercare coordination.
• Ensure case management documentation meets clinical, regulatory, and payer requirements, including timeliness and accuracy.
• Participate in multidisciplinary treatment team meetings and support alignment across nursing, therapy, psychiatry, and operations.
• Support onboarding, mentoring, and ongoing development of Case Management staff.
• Monitor caseload distribution, workflow efficiency, and barriers to care progression, escalating concerns as needed.
• Collaborate with leadership on process improvement initiatives related to care coordination, transitions of care, and outcomes.
• Serve as a liaison with external providers, families, referral sources, and community partners when clinically appropriate.
• Model professionalism, ethical practice, and Mainspring’s values in all client, staff, and stakeholder interactions.

Minimum Qualifications

Education / Credentials

• Bachelor's degree in social work, or related behavioral health field required 

Experience

• Minimum of 3–5 years of experience in behavioral health or substance use disorder treatment
• Prior experience in case management, care coordination, or utilization review strongly preferred
• Previous leadership, lead, or supervisory experience preferred  

Knowledge / Skills

• Strong understanding of levels of care, treatment planning, discharge planning, and continuum-of-care models
• Working knowledge of ASAM criteria, documentation standards, and regulatory requirements
• Excellent written and verbal communication skills, with the ability to navigate complex clinical and family dynamics
• Strong organizational skills with the ability to prioritize, problem-solve, and manage competing demands
• Ability to work independently while also functioning as a collaborative member of an interdisciplinary team

Working Conditions

• Combination of direct client interaction and non-direct administrative/clinical leadership duties
• Full-time schedule, primarily weekday business hours, with occasional flexibility based on program needs
• Office-based clinical environment with regular computer use, me