Senior Product Manager

🧡 Coverflex

Work changed. Pay didn’t.

Coverflex exists to make compensation work for everyone.
Pay is still rigid, fragmented, and hard to feel.
We turn compensation into choice — one platform, one card, one app — for benefits, meal allowance, insurance and more.

Our platform is simple for HR and meaningful for employees.
We provide choice, smarter compensation tools and empowerment.

⚙️ TL;DR (The Essentials)

Role: Senior Product Manager
Seniority Level: Senior
Type: Individual Contributor
Languages: English (main) mandatory. Portuguese / Spanish / Italian a plus
Main Tools:

→ Notion, Slack, Figma, Jira/Linear for day-to-day collaboration.

→ Analytics (e.g., Amplitude, Lightdash, etc)

→ AI (e.g., Loveable, Claude, etc)

Location: Remote (Europe only)
Compensation:

• Base Salary: 60.000€ - 75.000€ gross yearly

• Bonus / Commissions: no

• Equity: Yes – Stock Options under our Equity Incentive Plan

• Benefits: as per below

• Contract Type: Permanent

💥 Your Impact

Your role will play a major role in our success because…

You will own the Company Health stream: protecting and growing the health of existing markets while scaling the business by maximising customer retention and long-term customer success.

Your work sits at the intersection of Product, Engineering, Design, Data, Customer Success, and Sales, with a clear mission: make Coverflex indispensable for companies after they sign - through better admin workflows, clearer value realisation, proactive retention levers, and scalable market completeness patterns.

How we’ll measure success:

After 6 months, you will have:

- A deep understanding of our customers, their lifecycle, and the key drivers of client health, satisfaction, and retention in our core markets.

- A strong feedback loop (customers + internal signals + data) that consistently drives prioritisation.

- A clear Company Health strategy and prioritised roadmap, aligned with measurable outcomes.

- Shipped improvements that move leading indicators of retention (activation/adoption/time-to-value, admin satisfaction, product usage, preventable churn reasons, etc.).

- Contributed to raising the bar for product thinking and collaboration within the team, helping foster a culture of ownership, transparency, and continuous improvement.

⚡ Reality Check - What Makes This Role Hard

Let’s be real - here’s what makes this role challenging:

- You are optimising a multi-persona journey: the company is the buyer, but employees drive real value.

- “Retention” is not one thing. It’s onboarding, activation, time-to-value, trust, operational efficiency, compliance, and product reliability.

- You will constantly need to balance market-specific needs with the expectation to build scalable and global solutions, not one-offs.

- You will work across multiple teams and inputs (support signals, CS feedback, sales context, data and competing business/market goals) and still need to keep priorities crisp.

👤 You

Must-haves (evidence, not years)

• Proven experience as a Product Manager in high-growth startups or scale-ups, owning problems end-to-end (from discovery to outcomes)

• Strong discovery and problem-framing skills, and comfortable operating in ambiguity

• Proven ability to define strategy, align stakeholders, and ship iteratively with measurable outcomes

• Strong analytical skills, with the ability to gather and interpret data to inform product decisions

• Strong async/remote collaboration habits: clear written communication, disciplined documentation, and consistent rituals

• Experience in B2B SaaS environments (or similarly complex workflows)

Nice-to-have

• Fintech / Payments experience or other regulated domains

• Experience working across multiple geographies and compliance requirements

• Familiarity with retention levers across the lifecycle (renewals, churn prevention, value realisation, product-led enablement)

🧬 Your DNA

• You consistently demonstrate empathy towards users and stakeholders and remain dedicated to solving problems and finding solutions.

• You have a curious mind and a passion for innovation.

• You strongly believe in building products alongside users, rather than solely for them, and actively seek out feedback.

• You are outcome-oriented: you hold a high bar f