Director, Licensing & Commissions

Company Overview
Prosperity Life Insurance Group, LLC (Prosperity) through its member companies, Shenandoah Life Insurance Company (Shenandoah), SBLI USA Life Insurance Company, Inc. (SBLI) and S.USA Life Insurance Company, Inc. (SUSA), is a rapidly emerging player in the life insurance industry. Prosperity markets competitive protection, supplemental, and asset accumulation products through banks, independent marketing organizations, managing general agencies, career and worksite channels. In addition, Prosperity has established a successful track record of acquiring companies and blocks of business, which will continue to be a significant driver of company growth. Prosperity’s recent growth and acquisitions have led to the formation of Prosperity Life Assurance Limited (PLAL), a Bermuda-based subsidiary. Prosperity’s insurance operating subsidiaries have an A- (Excellent) financial strength rating by A.M. Best.
Summary
This leadership role is responsible for leading and enhancing the end-to-end experience for agents, with a strong focus on continuous process improvement across licensing and commission administration. This role oversees day-to-day operations of teams managing agent onboarding, licensing, and compensation, ensuring operational excellence and regulatory compliance. The ideal candidate is a strategic thinker and collaborative leader with exceptional communication skills and a passion for driving efficiency and engagement.
Major Duties and Responsibilities
• Lead agent onboarding and appointment processes, ensuring compliance with state regulations and internal standards.
• Manage agent contracting workflows, background checks, training requirements, and hierarchy setups.
• Oversee commission structures, setup, testing, and agent compensation changes.
• Ensure timely processing of appointment renewals and terminations, coordinating with Legal and Marketing.
• Handle escalated agent issues and ensure resolution in collaboration with distribution leadership.
• Monitor and audit vendor performance and internal processes.
• Maintain knowledge of licensing regulations, product offerings, and distribution channels.
• Support Finance in managing agent debit balances and reporting to Vector.
• Drive process improvements, automation initiatives, and documentation updates.
• Manage team performance through coaching, training, and setting operational standards.
• Oversee budget for staff, vendors, and state appointment fees.
• Partner with IT to prioritize and implement system enhancements.
Supervisory Responsibilities
• Direct supervision of staff responsible for agent maintenance and marketing support functions.
Job Qualifications
• Bachelor’s degree in business administration, operations, or related field
• 7+ years of experience in operations, preferably within insurance, financial services, or a regulated industry.
• Extensive experience in agent contracting, licensing, and commission administration within life/annuity insurance.
• Strong understanding of insurance distribution models and administrative systems.
• Proven ability to lead process improvements and meet operational benchmarks.
• Proficient in data analysis and reporting tools (Excel, PowerPoint).
• Excellent verbal and written communication abilities along with stakeholder management skills.
• Demonstrated critical thinking and problem-solving capabilities.
Preferred Attributes
• Passion for improving customer and agent experiences.
• Ability to thrive in a fast-paced, evolving environment.
• Collaborative mindset with a focus on team development and mentorship.
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.