Senior Manager, Client Relationship Management (FleetNet)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Sr Manager, Client Relationship Management

Management Level

Sr Manager - People Leader

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $106,700.00 - $177,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Sr Manager, Client Relationship Management will accomplish department objectives with primary focus on customer service, value creation and customer growth as we travel the journey of “every vehicle, every service, connected”. Individual will lead a team of Performance Managers at the Carmel, IN campus to meet the mobility needs of our customers and drive insight into their business including insight into their vehicle maintenance. Establishes strategic goals by gathering business, financial and operational requirements from leadership and other organizational stakeholders.  Motivate and develop employees to achieve high standards and create a culture of continuous improvement and innovation. The role will be supporting customers and internal stakeholders and requires a consultative approach to solve problems, drive customer growth, and promote accountability within the organization.

Job Duties & Responsibilities

• Meeting company goals on PM Compliance for assigned customer base.
• Meeting all required Quarterly Business Reviews.
• Assisting team members with data collection and presentations for QBR's.
• Oversee all the daily operations at the Carmel campus.
• In sure all customer requirements at met.
• Continue to help grow the Managed Care accounts.
• Develop and implement business plans that meet operational and financial objectives and advance the overall strategy of the department and customer base
• Define and implement strategic goals to support a growing environment in mobility services
• Manage team to deliver high levels of customer service and exceptional results in maintenance, asset lifecycle management and other mobility services.
• Manage senior level vendor, customer, and internal relationships to ensure results by managing action plans for performance and integration
• Improve workflow efficiencies and align with advancing technologies to support focus areas of the role
• Manage team KPIs and performance to execute on department goals and customer commitments
• Drive a culture of continuous improvement, innovation, and employee development
• Serves as liaison to other department support functions to enable progress, optimize execution and provide high level customer support
• Serve as the voice of the customer to internal operational areas and align with sales to support onboarding of new customers

Qualifications

Minimum qualifications include:

• Bachelor’s degree in a related discipline and 8 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years’ experience; a Ph.D. and 3 years’ experience in a related field; or 12 years’ experience in a related field
• 3+ years’ experience in management or leadership role
• Previous supervisory experience
• Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures
• Proven ability to lead people, set and achieve goals, and manage within defined corporate budgets
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations
• Ability to demonstrate a consultative approach to customer needs and interpretate feedback to develop business cases
• Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
• Strong customer service and organization skills required
• Works well in a team environment by supporting departmental initiatives and goals
• Provide excellent communication skills, both written and verbal
• Ability to sit or stand for prolonged periods of time
• Ability to perform repetitive data entry tasks, manual dexterity
• Travel required up to