Customer Service Representative

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Summary

The Customer Service Representative serves as a primary point of contact for customers, providing assistance, resolving inquiries, and supporting a positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels
• Provide information regarding products, services, and company processes
• Document customer interactions accurately
• Resolve routine customer concerns and escalate issues when appropriate
• Maintain customer records and account information
• Follow established customer service procedures
• Collaborate with internal teams to support customer needs

Qualifications

• High school diploma or equivalent required
• Strong verbal and written communication skills
• Customer-focused attitude and professional demeanor
• Basic computer and data entry skills
• Ability to work independently and within a team

Additional Information

• Opportunities for professional growth and career advancement.
• Supportive and collaborative work environment.
• Ongoing training and skill development opportunities.
• Stable full-time employment.
• Modern and professional workplace.
• Employee recognition and performance-based growth opportunities.
• Opportunity to contribute to a growing and innovative organization.