Resident Service Coordinator at The 1100 Studios

Resident Service Coordinator

Location:  The 1100 Studios - Knoxville, TN

Resident Service Coordinator Introduction:

Resident Service Coordinators proactively educate and provide referrals and services to residents that include frail and at-risk residents in Affordable/ HUD subsidized housing. Resident Service Coordinators empower residents to live independently and exercise an individual’s Right to Self Determination. Resident Service Coordinators provide residents with quality federal, state and community-based referral services that meet resident needs to successfully age in place. It is essential that a Resident Service Coordinator demonstrates exemplary customer service and social service skills, as the Resident Service Coordinator is often the liaison between residents, the community and community service providers. Personal and interpersonal professional skills build strong relationships with community service providers to ensure clients receive the most appropriate services to meet resident needs. Resident Service Coordinators will conduct comprehensive non-clinical intake and assessments of residents to assess for wellness and social needs, and connect residents with appropriate providers and services. Resident Service coordinators help residents to identify, access, and coordinate services (such as personal care services), and will provide follow-up monitoring of those services to include follow-up communication with service providers. Resident Service Coordinators must be able to apply critical thinking skills, work independently at work locations and demonstrate autonomy.

 

I.  CORE FUNCTIONS OF A RESIDENT SERVICE COORDINATOR INCLUDE, BUT ARE NOT LIMITED TO:

• Conduct comprehensive, non-clinical assessments of residents for wellness and social needs.
• Help residents to identify, access, and coordinate services (such as personal care services), to include monitoring of services provided and follow-up communication with service providers.
• Monitoring the receipt and follow through of services, to include encouraging and motivating resident engagement with providers and participation in their own care/services management.
• Proactively developing and arranging of educational/preventative health programs and services for residents.
• Develop and sustain partnerships with the Area Agency on Aging, the Aging & Disability Resource Connection, community-based supportive service providers and other community stakeholders where available.
• Maintain an up-to-date resource directory with all local service providers.
• Exercise professionalism within the property management team through excellent communication and customer service skills.

II.  DAILY ADDITIONAL RESPONSIBILITIES AND EXPECTATIONS:

• Manage and maintain daily online time card entries
• Meet and maintain strong partnerships with property management
• Attend monthly department meetings
• Utilize online documentation program and document resident case management service daily
• Understand and be able to navigate local, state and federal benefits and entitlements
• Adhere to HUD required CEU and training requirements
• Must be able to travel locally and attend annual conferences (Note: Some may require air travel)
• Must have a valid driver’s license and reliable transportation (Note: non reimbursable local offsite community networking is required)
• Adhere to Quality Assurance guidelines, recommendations, and HUD reporting requirements
• Meet Quality Assurance established standards of practice

III.  OTHER RELATED DUTIES:

• Resident Service Coordinators may be asked to participate in additional duties by their supervisor that directly relate to the service coordination unit and/or other duties as assigned.
• Resident Service Coordinators will report to a Regional Supervisor and follow Quality Assurance recommendations and guidelines under the direction of the department Director
• Resident Service Coordinators are required to adhere and acknowledge documents below:
   - NHE Employee Handbook 
   - HUD’s Service Coordinators in Multifamily Housing Program Resource Guide
   - NHE Quality Assurance Documentation Reference Guide
   - NHE Resident Service Coor