Jr. Manager, Digital Accounts

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses: 

• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.

• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.

• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.

• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title:  Jr. Manager, Digital Accounts

Location:  Los Angeles, CA or Remote (West Coast hours)

A little bit about our team:

The WMG Global Commercial Services team maximizes WMG revenue and market share, leading through best practices, platform expertise and forward thinking solutions that support our recorded music strategy.

The Dedicated Support team within the Commercial Services department at WMX provides global, specialized support to our labels, territories and artists. The team focuses on the platforms of YouTube, Facebook and SoundCloud. We also advise on common requests across all platforms that have user-generated content. The team collaborates amongst our five team members spread out around the US and UK to deliver close to 24/7 support.

Your role:

This role is embedded with one of our primary labels, which makes it unique from the rest of the team. The majority of the role will be focused on that one label but will also support the entire team with their remaining time. Many projects and tasks are set but this role will build unique tasks based on the labels release schedule. 

Here you’ll get to:

• Overall YouTube/Facebook/Instagram/Soundcloud/TikTok Dedicated Support (i.e: handling urgent allowlisting requests, correcting misdelivered or incomplete assets, etc.)

• You will monitor the release schedule and content calendar to assist with operational tasks like claiming and metadata management to ensure maximum monetization.

• You are comfortable with short-form video platforms and managing relevant back end systems

• Advise the teams on what actions to take when content is muted or removed at each platform due to early releases, duplicated content

• Keep track of inactivity across Atlantic priority channels to ensure we are feeding content regularly

• You will help build out analysis of projects and review projects for effectiveness. 

• Advising on improving video quality and ensuring high-quality playback across all social platforms through your understanding of technical video production techniques, such as optimal video formats and enhancements for audio and visual elements 

• You will join digital marketing meetings and contribute best practices and ideas on various artist projects.

• You will join weekly team meetings to share insight on the latest label developments to help shape support planning and overall process.

• You will coordinate with our interns and the rest of the team on training for new tasks and help define team objectives.

About you:

• You have 2-3 years of experience with digital music or digital rights management

• You have excellent organizational skills

• You are passionate about helping people, especially