Retail Supervisor

Company Description

Starting pay rate: $21 / hour - Use our Daily Pay benefit and get access to your pay as you need it. 

Situated just 2.5 miles from the world-famous Las Vegas Strip, the tropically landscaped Westgate Flamingo Bay Resort allows you the ideal opportunity to help create remarkable guest experiences in a fun and rewarding environment. As part of the Westgate Flamingo Bay Resort team, you will help provide guests a home away from home at our amazing resort that features complimentary scheduled shuttle service to the Las Vegas Strip and Westgate Las Vegas Resort & Casino.

Job Description

Directly supervise Deli cashiers or Mini-market cashiers, its depend of the area assigned. Responsible for the overall supervision and coordination of these units.

As a Retail Supervisor, you will:

• Assists in maintaining par level inventories consistent with department guidelines.
• Assists in ordering and scheduling deliveries of Food, Beverages, Groceries, Sundries/Gifts items and Supplies from approved vendors within company purchasing procedures.
• Stocking and rotating inventory.
• Assists in coordinating team members tasks and cover any position or shift if the volume of the business required it.
• Assists in training coaching and counseling staff regards to compliances defined in Guest Service quality standards and meal preparation recipes.
• Assists in ensuring adherence to product receiving procedures consistent with department policies.
• Assists in ensuring the proper quality and control of Food, Beverage, Groceries, Sundries/Gift items and other Supplies to include accurate information about cost controls, quality control, inventory accuracy's and rotating stock.
• Assist in ensuring areas is adhering to all company cash handling procedures.
• Provides accurate information or documentation to discipline individual staff in accordance to company guidelines.
• Assists in authorizing discounted/complimentary guest relation checks within departments guidelines.
• Assist in training new team members and assist on/going training programs.
• Assists in providing detailed training to all staff specific to compliance responsibilities to State Health Regulation.
• Participate in company monthly goals & measurements program.
• Respect operating procedural manuals to include: service standards, cash handling procedures, menu item preparation, product specification, safety and security procedures, purchasing, ordering/receiving, stocking, requisitioning procedures and internal audit policies.
• Assist in responding to guest inquiries, complaints in a professional and urgent manner.
• Assists in auditing guest checks, documenting irregularities, cash control violations.
• Assists in observing use cash registers to ensure proper programming and use.
• Perform accurate opening/running/closing outlet procedures and maintain current checklist.
• Perform daily production planning.
• Documents staff call-in/tardiness.
• Assist in implementing department action plans as directed.
• Enforces staff, company and department grooming policies.
• Attends and participates in required department meetings.
• Assist in informing individual staff customer service quality levels daily.
• Enforces team members/guest interactive salutations.
• Support/embraces company service philosophy and standards.
• Present results and reports about all tasks, informs or projects assigned.
• Follow the clock in/out procedures.
• Attend mandatory training/information meetings.
• Maintain clean and organize all areas.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• Food Handlers Certification
• Must successfully attend company mandatory training programs.
• Alcohol awareness training
• Must regularly lift and/or move up to 50 pounds
• High school diploma or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee