Senior Manager, Communications

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job participates in complex problem resolution and leads projects of diverse scope requiring an understanding of current business trends. They determine methods and procedures for new or special assignments and drive global process improvements through communication initiatives.

Job Description:

Essential Responsibilities:

• Lead complex communication projects and campaigns, ensuring alignment with business objectives.
• Develop and execute advanced communication strategies to enhance brand visibility and reputation.
• Collaborate with senior leadership to identify communication opportunities and challenges.
• Implement best practices for communication management and reporting.
• Ensure compliance with relevant regulations and standards in all communication efforts.
• Provide mentorship and technical guidance to the communications team.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Role Overview 

This is a unique opportunity to join PayPal, the pioneering global leader in digital payments, as Head of PR and Communications for Germany, Austria, and Switzerland (DEATCH). PayPal continues to shape the future of financial technology with over 430 million active users and a market-leading position across key digital markets. In this role, you will be at the heart of the payments industry’s ongoing digital transformation, leading bold, strategic communications that elevate PayPal’s brand and innovations. Collaborate closely with banking, fintech, and payment industry stakeholders, driving integrated communications and media strategies, while amplifying PayPal's reputation as the go-to platform trusted by millions. This position offers the chance to make a profound impact as part of a brand that is not only transforming commerce, but is also setting new standards for security, trust, and digital convenience in payments. 

Key Responsibilities 

• Develop and execute robust PR and communications strategies that position the company as the leading voice in German eCommerce and payments, driving launches and industry engagement across DEATCH. 

• Build, nurture, and leverage strong relations