About the Role:

Grade Level (for internal use):

About the Role: 

The Team: 

S&P Global Market Intelligence provides essential information to our customers. We strive to deliver solutions that are sector-specific, data-rich, and hyper-targeted for evolving business needs. With over 20,000 employees working across 95 offices all around the world, the diverse and vibrant community at S&P Global Market Intelligence is unlike one you will find anywhere else. This is an opportunity to work closely with business and technology stakeholders to define and deliver solutions in a highly collaborative, agile environment. 

 
Responsibilities and Impact: 

• Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.  

• Work collaboratively with development team as required for third line escalation.  

• Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.  

• Drive and engage in disaster recovery processes for all products.  

• Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements  

• Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.  

Compensation/Benefits Information: (This section is only applicable to US candidates) 

S&P Global states that the anticipated base salary range for this position is $53,300 to $115,850.  Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. 

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. 

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.  

What We’re Looking For: 

Basic Required Qualifications: 

• Minimum 6 years of work experience in an Application Support role  

• Must have fundamental working knowledge of SQL Server, SQL, and RDBMS principles – including database query plan analysis and monitoring  

• Ideally familiar with monitoring tools such as Splunk, New Relic, Centreon and Monolith.  

• Experience in reading and debugging .Net code and working knowledge of REST API preferrable.  

• Must have fundamental knowledge of networking basics and topology.  

• Knowledge of AWS/CI-CD and some of its technologies such as Git, Elasticsearch, EC2, Redshift, etc is an advantage.   

• University Graduate with Bachelor’s Degree in computer science or Computer Engineering related degree, Master’s Degree is a plus  

• Must be knowledgeable in SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation. Understanding of agile methodology, a plus. 

• Knowledge of operating systems especially Windows and Linux is a must. Good shell scripting experience is a must. Ability to use python scripting is an advantage  

Additional Preferred Qualifications: 

• Knowledge of, or experience of working in the financial services industry would be a plus  

• Excellent understanding of software systems and technology  

• Good understanding of software support team functions and a solid understanding of the end to end application development process.  

• A strong desire to keep up with all the latest developments in related technologies  

• Confident individual who can represent the team at various levels.  

• Excellent analytical and problem-solving skills  

• Ability to carry out business impact analysis and prioritize tasks according to severity and importance  

• Must be a strong communicator both written and verbally in English  

• Excellent listening, presentation and interpersonal skills  

• Ability to communicate ideas in both technical and user-friendly languages  

• Teamwork  

• Ideal candidate is a self-starter capable of working independently as well as contribute to the team’s requirements