Senior Director, Revenue Cycle

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA. 

Job Description

THE POSITION:

The Senior Director, Revenue Cycle will focus on driving improvements in working capital management by optimizing the order to cash process. The Senior Director, Revenue Cycle will be responsible for maximizing cash collections by ensuring timely, accurate, complete and compliant billing and follow-up. The position has overall responsibility for revenue management including revenue recognition and receivables management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Develop and execute the company’s business strategies to attain short- and long-term financial goals.
• Delegate responsibilities and supervise the work of finance staff providing guidance and motivation to drive maximum performance.
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• Complete ownership of customer billing cycle resulting in timely and accurate customer billing. This includes driving improvements in collection/consolidation of billing inputs, developing billing accuracy controls, and automation of invoicing processes including delivery to customers with appropriate support.
• Identify underlying defects and root causes of accuracy/timeliness issues within billing and collection processes that negatively impact the customer experience and delay payments
• Provide thought leadership and establish a long-term vision for identifying and implementing best practices to streamline order-to-cash process for scalability
• Create, validate, and implement operational focused dashboards that measure both KPIs and cash and/or process improvements for billing and collection teams
• Identify new ways of maximizing cash collections 
• Establish and maintain policies for revenue recognition and accounts receivables
• Design and maintain an effective internal control environment over the order to cash cycle including reporting and related accounting estimates
• Serves as subject matter expert regarding revenue transactions and related contract analysis under ASC 606, Revenue from Contracts with Customers
• Providing advice and assistance to business partners with questions related to the accounting for customer contracts
• Address technical accounting matters associated with material or non-standard contracts and settlements and prepare/review supporting memos with recommended accounting treatment
• Manage the monthly close process for all receivables related activities
• Serve as business owner of billing and receivables systems and provide leadership and strategic guidance to support system consolidation / upgrades, product initiatives and regulatory and tax compliance needs
• Serves as the primary interface with Finance, external auditors, and senior leadership on all billing and receivables related matters
• Prepare audit schedules and work with auditors on questions
• Providing ad hoc reporting, analysis, or assistance in other projects as needed as part of the larger corporate accounting organization
• Analyze and interpret financial data and present the information with reports and presentations to senior finance members and business partners.
• Manage, develop, and retain staff within the finance department, training any new employees as necessary.
• Use data analysis to strategically forecast financial trends.
• Drive continuous improvements