Training & Development Manager

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview:

The Training and Development Manager is responsible for designing, developing, and implementing comprehensive sales and client management training programs to enhance the skills and knowledge, ensuring they can effectively achieve sales goals by providing ongoing training on product knowledge, sales techniques, objection handling, and client relationship building, while also assessing training needs and measuring the effectiveness of programs to drive continuous improvement.  

What You’ll Do

Key Responsibilities: 

• Needs Analysis: Conduct thorough assessments to identify specific training needs for the sales and client management teams, including new hires and existing associates.  

• Curriculum Development: Design and create comprehensive sales and client management training programs, including onboarding modules, product knowledge training, methodologies, objection handling techniques, and client relationship management strategies.  

• Training Delivery: Facilitate training sessions, workshops, and webinars, utilizing various instructional methods like role-playing, simulations, case studies, and e-learning platforms to engage participants.  

• Coaching and Mentorship: Provide ongoing coaching and feedback to leaders to reinforce training concepts and address individual development needs.  

• Performance Measurement: Track key performance indicators (KPIs) related to sales and client management performance to evaluate the effectiveness of training programs and make necessary adjustments.  

• Collaboration: Partner with leaders, SME’s and Marketing to align training initiatives with overall sales strategy and address specific team challenges.  

• Stay Updated: Keep up no date of industry trends, best practices in training, and emerging technologies to incorporate into training programs.  

What You Bring

Required Skills: 

• Strong Sales and Client Management Acumen: Deep understanding of sales processes, methodologies, and client behaviors.  

• Instructional Design Expertise: Ability to develop engaging and effective training materials and curriculum.  

• Presentation and Facilitation Skills: Excellent communication skills to deliver training sessions with clarity and enthusiasm.  

• Leadership and Coaching Skills: Ability to motivate, coach, and provide constructive feedback to associates.