Transaction Processing Analyst

OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work

 

What you get to do: 

In this role you will report to the Manager, Customer Solutions. As a member of the Customer Solutions team, the Transaction Processing Analyst will be responsible for maintaining various tasks required in daily servicing operations, as well as identifying and solving issues relating to the performance of the servicing operations. 

 

Key Responsibilities: 

• Work closely with Manager, Customer Solutions to develop procedures and task completion strategy to support the growth and scalability of the Servicing Operations team (ACH Returns, ACH Change Notices, Refunds, Rescissions, Ongoing Remediation Tasks)
• Perform daily processing activities in accordance with established standard operating procedures
• Assist with implementation of new systems as needed to support evolving processes
• Exception processing to determine if processing errors exist and correcting them in a timely manner
• Work with other team members and 3rd parties to resolve research issues and processing exceptions
• Work with the cross-departmentally to ensure timely completion of certain projects and tasks
• Review, prioritize, and provide timely and accurate response to tasks, email, etc.
• Think critically and analyze information on various situations and make appropriate recommendation on actions
• Perform other ad-hoc tasks as required

 

What you will bring to the team:

• High School Diploma required. Associates or bachelor’s degree preferred.
• Exceptional problem/issue resolution skills.
• Excellent verbal and written communication skills
• Excellent attention to details
• Strong analytical, prioritization, organizational, and time management skills.
• Strong multi-tasking skills.
• Team player with the ability to work productively within a group and maintain a high degree of independence
• Analytical skills, problem solving, good critical thinking and decision-making skills

 

Desirable Skills: 

• Strong data-entry proficiency 
• Excellent written and verbal communication
• Strong mathematical skills 
• Problem-Solving

 

Reports to: Manager, Customer Solutions

Job Level: Analyst

The minimum salary for this role is $22.50 per hour. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

  

Total Rewards and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual. 

EEO Statement:

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized pro