Director of Engineering, Platform

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 3.5 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. 

What We Do 

The Mapbox Platform organization provides the foundational services behind virtually everything we build—compute, microservice infrastructure, identity/access management, billing/payments, developer onboarding, and more. Platform provides the standards and maintains the tools that allow everyone at Mapbox to deliver operationally excellent services, while remaining agile, customer-focused, and cost-efficient.

Customers build mission-critical systems on the Mapbox platform due to our security & compliance program, secure authentication features, and highly-available cloud infrastructure. We drive efficiency and productivity with developer tools and a data platform that enable engineers to build, deploy, and monitor services and data pipelines at scale. As the foundation of the Mapbox stack, the Platform service organization delivers compounding benefits for the entire company.

What You’ll Do

As the Director of Platform, you will be the single-threaded owner responsible for planning, directing, and coordinating roadmap execution and operations of our internal Cloud and Data Platform, including Developer Tools, Data Tools, Security, Billing, Identity + Authentication, and Console teams. You’ll drive the vision & execution for an org, including multiple engineering teams, and work with cross-functional product managers. You’ll be responsible for understanding the needs of customers, setting a clear vision and strategy for each service, organizing your team’s roadmaps & day-to-day work, monitoring the quality of services you deliver to customers, and hiring and developing a high-performing team.

You will be a highly visible leader who partners with across our Product and Engineering service orgs, Sales and Customer Engagement, and Legal teams to interface with our most visible customers on the security, reliability, and scalability of our platform worldwide. You will work hand-in-hand with Finance on our AWS and infrastructure costs, selecting cloud providers and related offerings where necessary and drive cross-organizational efficiencies. You will partner with our product leaders to deliver innovative solutions that improve our products and data continuously. Customer focus is key; you will drive our commitment to operational excellence by developing ord-wide processes for instrumentation, incident response, root cause analysis, and remediation of like issues across our platform.

In this role you will:

• Lead development of developer console, customer sign-up and onboarding, billing, and payment services at Mapbox. These include signup/activation flow, metering usage services, invoicing/payments, and fraud prevention and pricing plan definition and instrumentation. 

• Lead application security of the Mapbox services including Identity and Access Management, service security and certification, and IT security.

• Lead developer tooling and productivity teams responsible for continuous integration and continuous deployment tools (CI/CD).

• Lead data platform tooling to enhance and accelerate AI/ML projects across the company.

• Define the architecture and policies for how we use AWS. This includes multi-account strategy, resiliency and disaster recovery strategies.

• Develop and drive adoption of a consistent incident response framework that other teams can follow to ensure we are addressing problems in a consistent and operationally excellent way.

• Hire and develop high caliber and high performing individuals, and continue to build and structure your organization at scale.

• Own the P&L cost structure  for the Platform as an underpinning of our product costs.

What We Believe are Important Traits for this Role

• 10+ years of software development experience.

• 8+ years of management experience including managing cloud platform teams (AWS, GCP, Azure).

• Experience leading security, billing, and developer tools/efficiency functions in previous role(s).

• Proven ability to run engineering teams with accurate, timely delivery, and operate ongoing production services with excellent monitoring, metrics, alarms, and incident response.

• Expertise in desig