Education Operations Coordinator, Global Business Marketing

About the Team

The Global Business Marketing - Marketing Partnerships and Industry Education (MPIE) team manages the global industry education and professional certification initiatives. Its responsibilities include managing core advertiser learning content, a learning management system, localizing content, and running a professional certification

program.



As the Education Operations Coordinator on the Global Business Marketing - Marketing Partnerships and Industry Education team, you will be responsible for TikTok Academy’s content operations, ensuring the learning platform runs smoothly and content is effectively globalized. This includes managing the global content directory, uploading and updating learning materials across locales, and building new content pages and learning paths on the learning management system. You’ll coordinate with cross-functional teams to source learning assets and develop SOPs to streamline content management and upkeep. We are looking for a self-starter who is a forward-thinker and has excellent attention-to-detail to take on new challenges as we continue to educate the industry on TikTok ad products.



Responsibilities

- Manage TikTok Academy content operations to maintain platform and globalize content

- Upload, update, and manage learning content files on learning management system (LMS) across different locales

- Build learning paths, create content pages for courses, webinars, videos, playbooks, and events on LMS

- Coordinate with cross functional and global teams to acquire learning content assets including course assets, cover art, source files, content descriptions, and translated content

- Build, optimize, and document SOPs for management and maintenance of LMS and localization process

- Provide global technical support and troubleshoot issues across the LMS, content management system, and webinar platforms for internal and external audiences.