Clinic Director Dental

Description

This position directs, manages and facilitates the operations of assigned clinic(s) including staffing, scheduling, purchasing, quality assurance, equipment and facilities maintenance, public relations and other related functions. This position also acts as a liaison between the clinic(s) and the admin operations team for operational, administrative, and resource support and problem resolution. This position reports to VP of Clinical Operations. 

Requirements

Minimum qualifications:

Bachelor’s degree in healthcare operations/administration or business and/or at least 6 years of experience that is directly related to the duties and responsibilities specified. FQHC/CHC experience a plus.

 Key Success Factors: 

• Ability to communicate effectively, both orally and in writing.
• Ability to use independent judgment.
• Knowledge of continuous quality improvement management principles and practices.
• Skill in examining and re-engineering operations and procedures, formulating policy, developing and implementing new strategies and procedures.
• Knowledge of customer service standards and procedures.
• Knowledge of space allocation practices.
• Knowledge of related compliance requirements and standards.
• Knowledge of finance, accounting, budgeting, and cost control procedures and practices.
• Knowledge of applicable legislation, standards, policies and procedures within the dental care industry.
• Knowledge of Medicare, Medicaid, private insurance, and dental billing and coding.
• Employee development and performance management skills.
• Ability to foster a cooperative work environment.
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Knowledge of computer software applications relevant to practice management (Microsoft Office and/or Dentrix preferred.)
• Knowledge of staff hiring practices and procedures.

Essential Function:

• Coordinates support functions such as dental records and scheduling, patient services, billing, reporting and support to avoid duplication and fragmentation of effort.
• In conjunction with designated staff facilitates the recruitment and management of dental front office and back office staff which includes work allocation, orientation and training, discipline and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Oversees, coordinates and supports appropriate levels of clinic production and quality of patient care.
• Actively directs and participates in clinic leadership meetings.
• Acts as liaison between clinic and administration.
• Directs and coordinates activities for staff development and education.
• Implements policies and procedures to provide guidance to support functions.
• Develops procedures to ensure proper and economical use of office equipment, medical equipment, supplies, and facilities.
• Follows and ensures compliance to all relevant federal, state, and institutional regulations, guidelines, policies, and standards for the provision of services.
• Oversees, coordinates, maintains, and/or processes payroll time sheets, time off documents, travel reimbursements, purchasing documents, and/or employment documents for clinic staff.
• Participates in the quality improvement process.
• Oversees and provides administrative support such as preparing scheduled and special reports, and correspondence.
• Assists admin-operations team with oversight of building and equipment security, safety, and maintenance.
• Monitors daily clinic processes including weekly reporting, observation, and patient feedback.
• Communicates with patient’s medical primary care providers to obtain clearance for dental treatment as needed.
• Coordinates with the providers on all needed follow up paperwork.
• Performs miscellaneous job-related duties as assigned.