Director, Product Management, Card Loyalty

Center 1 (19052), United States of America, McLean, Virginia

Director, Product Management, Card Loyalty

Product Management 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you

 

In this role, you’ll be expected to demonstrate proficiency in five key areas:

• Human Centered. You’ll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage. You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs

• Business Focused. You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One. You’ll be promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically

• Technology Driven. You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics. You’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problemsYou’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind

• Integrated Problem Solving. Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.

• Transformational Leadership. You’ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments. You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way
   

As a leader within the Loyalty Product organization, you will be accountable for improving the features, quality, and resiliency of Capital One’s loyalty platform with a keen eye toward product market fit and technical modernity. The Loyalty platform is an api first, micro-services based platform run on AWS that allows consumers to earn and redeem loyalty benefits, including points. The Loyalty platform is at the heart of Capital One’s value prop and drives significant competitive advantage. You will be on the cutting edge of our serverless platform journey as we explore bold new technologies and innovative capabilities that optimize customer experience and sustainably deliver upon our industry’s stringent performance requirements.  From deeply understanding the Loyalty ecosystem to building and operating massive scale platforms that are highly resilient and performant, you will drive the organization towards a bright future.
 

Responsibilities include:

• Lead a team of ~8 Product Managers

• Set and execute the vision and strategy of the Loyalty platform alongside the platform lead

• Manage roadmap and priorities across your team; develop innovate ideas and build actionable plans across Capital One’s technology ecosystem to achieve those ideas

• Work across Technology/Engineer teams, Business segments, and operational teams to form a bold and cohesive strategy for both our consumers and our internal stakeholders.

• Help drive a strong c