Sr. Analyst, Clinic Operations Project Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Title: Sr. Analyst, Clinic Operations Project Management

Company: Oak Street Health

Location: Remote

Role Description:

The Project Manager leads projects from initiation to completion, ensuring work is efficient and satisfactory. They define project scope, goals, and deliverables, while managing resources, timelines, and budgets. In partnership with the Clinical Operations leadership team, projects will be assigned based on organizational priorities and mission-critical initiatives. The Project Manager is responsible for planning, executing, monitoring, controlling, and closing projects to meet specific goals - on time, within scope, and within budget.   

Core Responsibilities:

• Maintain and manage the tools and resources used in the Clinical Operations project management process

• Define project scope, goals, deliverables, and required resources to create detailed project plans, roadmaps, and schedules

• Clearly and consistently communicate progress, deadlines, and roadblocks

• Serve as the primary point of contact for stakeholders, providing regular status updates, reports, and managing expectations; escalate issues to key leaders and stakeholders

• Identify potential risks and bottlenecks early, develop mitigation strategies, and resolve issues to minimize project disruptions

• Champion collaboration by proactively identifying and sharing challenges and potential solutions to cross-functional partners or stakeholders

• Navigate change and ambiguity by identifying necessary improvements or innovations to processes and procedures within their work stream(s)

• Serve as a change champion by supporting peers during times of uncertainty, ambiguity, or transition

• Set objectives and deliver results; ensure project deliverables meet or exceed quality standards and evaluate project performance after completion

• Other duties as assigned

What are we looking for?

• Extremely detail-oriented

• Minimum of 2-5 years of project management experience

• Bachelor’s degree in a related are required

• Expertise with Project Management software solutions required; Smartsheet expertise preferred

• Comfortable working on multiple complex projects simultaneously with multiple stakeholders on tight timelines 

• Quick learner who is comfortable with a high level of ambiguity

• Someone adaptable, resourceful, optimistic, and open to new experiences

• Exceptional verbal and written communication skills to interact with stakeholders at all leadership levels

• Strong organizational skills, with the ability to manage multiple tasks simultaneously and solve complex, unexpected problems

• Ability to build the trust and confidence of a wide range of stakeholders  

• Understand that the successful opening of a center involves Oak Street Health’s key values, specifically focused on creating an unmatched patient experience

• US work authorization

• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organizati