Senior Integration Specialist

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

The Role

As a Senior Integration Specialist at Auror, you’ll play a crucial role in bridging the gap between our customers and our technology. Your mission is to ensure a smooth, efficient onboarding experience for new customers—some of the world’s largest retailers and law enforcement agencies—by managing the implementation of our technical integrations.

Working closely with our Customer Success and Engineering teams, you’ll oversee all technical aspects of customer onboarding. On a given day, you may be connecting a customer’s identity provider to the Auror platform to allow a seamless SSO login experience, partnering with the customer to roll out the Auror mobile app via MDM, or facilitating the integration of a third party solution provider into Auror to enable the transfer of crime data via APIs. You’ll proactively monitor integrations, troubleshoot and resolve issues, identify opportunities for improvement, and create clear documentation for both internal and external use.

Success in this role means developing a deep understanding of Auror’s platform and leveraging that knowledge to help our customers maximize the value of their integrations, ensuring a seamless and impactful experience from day one.

Location and hours

This is a Denver-based role. We value co-location and have a hybrid flexible working model; the Auror office is located in the RiNo Neighborhood where the majority of the team spend 3 days in the office and 2 days remotely. We’re bringing on customers in North America, the UK, Australia and New Zealand, so this role will involve working flexible hours to accommodate the needs of these global customers. Initially, as we build out our teams, there may be a requirement to adjust work hours to provide support across different time zones. However, as the team expands and regional coverage improves, a more structured work schedule will be established.

This role will involve:

• Partnering with third-party solution providers to onboard them to our OpenAPI and support their development and testing.
• Support in the implementation of integrations for retail and law enforcement partners, ensuring seamless connectivity with Auror systems.
• Set up and maintain SSO solutions to streamline user authentication and authorization processes.
• Utilizing telemetry and tooling to troubleshoot, identify and resolve issues related to Auror’s technical integrations.
• Collaborating with customer stakeholders, solution providers, IT teams and internal teams to communicate both technical and non-technical concepts.
• Creating comprehensive documentation to facilitate integration processes with third party providers and customers.

Requirements

About you

• Possess a strong understanding of authentication principles and protocols, such as OAuth, SAML, and OIDC and understand how they work in web-based environments
• Experience working with HTTP APIs, having a solid technical understanding of how HTTP APIs work from both a consumer and publisher perspective
• Have successfully project managed complex technical projects with customers, keeping momentum towards project goals, ensuring all stakeholders are informed on progress and proactively identifying and raising issues
• Familiarity with cloud platforms such as Azure, AWS, and Google Cloud, and experience working within one or more of these providers
• Excellent written and verbal communication skills as well as confidence in leading customer project calls.
• Proven ability to effectively self-manage and prioritize individual workload while also seamlessly integrating and collaborating within a team environment to achieve shared objectives.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).