Wealth Ops Lead Specialist

As the Wealth Operations Team Lead, you will assist in the supervision and coaching of specialists, thus ensuring a high level of service is delivered within all Wealth Management operations departments.

Primary responsibilities include

• Ensure Financial advisor/client requests, inquiries and concerns are handled efficiently and effectively with prompt and accurate resolution.
• Provide direction, clarity, and coaching when needed.
• Ensure SLAs are maintained by continuously monitoring workflow queues.
• Identify trends and make recommendations for improvement.
• Serve as a resource in the resolution of complex issues/problems.
• Provide assistance to staff, including performing in-line controls and regulatory supervision.
• Ensure adherence to all policies and regulatory requirements.
• Develop and implement procedural guides; perform regular reviews to ensure that they are up to date; communicate any changes that are implemented.  

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • FINRA Series 7 and 63 Licenses required.
  • FINRA Series 24 required, or ability to obtain within 90-days of joining.
  • 3+ years prior back-office Wealth Management Operations or Contact Center experience required.
  • Positive and customer-focused mindset
  • Strong listening and problem-solving abilities, persistent enthusiasm when interacting with customers.
  • Strong verbal and written communication skills
  • Goal oriented professionals with an interest Wealth Management and Investment Products
  • Detail oriented with a strong sense of urgency.
  • Ability to learn and understand various Computer Based systems – Salesforce, Mainframe, etc.

Hours & Work Schedule varies

• Hours per Week: 40
• Work Schedule:

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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