Research Manager - QualMobile

Sago, formerly Schlesinger Group, is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to solve business problems through extensive audience access and an adaptive range of qualitative and quantitative solutions. We help our clients understand what their customers want and demand — empowering them to make decisions with confidence. As a partner to our clients, their clients, and the industry, Sago seamlessly connects businesses to key insights.

POSITION SUMMARY:

With 80% of this remote role being dedicated to project management and the other 20% to fostering sustainable and fruitful client relationships, this Research Manager position allows for the perfect combination of skills and expertise necessary to provide an incomparable client experience, backed by an exceptional internal support network.

• Independently manage multiple qualitative market research projects (5-7) simultaneously, to include managing multiple phases of research, writing screeners & discussion guides, managing recruit, monitoring fielding, preparing technology, and managing analysis.
• Develop, implement, and execute project plans to ensure client objectives are met, while contributing meaningful recommendations regarding guide design, research methodology, and reporting.
• Coordinate the creation and delivery of all project deliverables across interdepartmental teams, which could include: recruiting updates, screeners, discussion guides, data files, etc., delegating responsibilities appropriately among team members (including project setup, recruitment and QualMobile technology logistics i.e. programming, testing, community management).
• Cultivate a client-centric culture, focused on providing superior insights and results, while demonstrating dedication toward continuous improvement and growing long-term client relationships by conducting post-mortem evaluations with clients after challenging projects, following up with solutions/improvement opportunities, and putting those solutions into action.
• Ensure jobs are completed accurately, on time and within budget.

Requirements

CORE COMPETENCIES:

• Experience conducting digital market research
• Strong client service orientation and customer service driven
• Solution oriented, with strong critical thinking, interpersonal and communication skills
• Strong problem-solving skills
• Organization skills & attention to detail
• Excellent writing /grammar skills

EDUCATION:

• High School Diploma or equivalent

EXPERIENCE:

• 2 - 4 years’ experience working in a market research environment, managing projects and client expectations
• Qualitative or Quantitative management experience a plus.
• End client / brand management experience a plus.
• 1 year experience executing mobile qualitative research projects (QualMobile platform experience a plus).
• Screener writing or discussion guide writing experience a plus
• Microsoft Office/Computer Literate