AVP, Senior Scrum Master

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Job Overview:

The Scrum Master II is responsible for providing Agile facilitation and coaching to 2 Agile teams to ensure the teams adopt and maintain high performing Agile delivery practices, and realize the value intended. This person will oversee 2-3 team that are part of our ClientWorks domain and leverage SAFe methodology.

This role supports the following PMO service offerings:

• Planning & Time Management

• Risk & Issue Management

• Stakeholder Management

• Governance

• Benefits Management

Responsibilities:

• The Scrum Master II works closely with the Product Owners, Tech Leads, Portfolio Lead, and Release Train Engineers.

• Ensure the team follows standard Agile processes while identifying opportunities for improvement.

• Facilitate team in defining Working Agreements, Definition of Ready, Definition of Done and then ensures those agreements are upheld.

• Facilitate Agile ceremonies: daily stand-up (scrum) meetings, retrospectives, demos, backlog grooming / refinement, backlog sizing, sprint planning and team engagement.

• Identify and help to remove impediments, escalate impediments to the product and solutions manager, recommend ways to resolve impediments, and influence leadership to act on these recommendations.

• Help team inspect and adapt process through retrospectives, data / metrics tracking, and creating a safe, trusting environment with space to grow.

• Coaching the team to higher levels of performance.

• Assist with internal and external communication and improving transparency by creating visible information radiators (burn-downs, velocity chart, etc.), dashboards, and demos.

• Provide metric reports to assist in product roadmap planning..

• Observe team interactions and use emotional intelligence to discuss observations in a safe, trusting environment.

• Support product planning by participating in release planning discussions.

• Support execution through understanding of priority and sequencing required to deliver efficiently.

• Guide team in commitment making and sprint completion.

• Hold team (Product, Development, QA, and team members) accountable for delivery commitments.

• Help team identify when commitments are at risk and assist team with solutioning to ensure commitments are met.

• Be an agile subject matter expert and provide strategic influence with the product / business and other engineering organizations.

• Ensure team’s backlogs are always sufficiently full (at minimum 3-4 sprints worth of work defined).

• Practice servant-leadership and promote learning in others by building relationships with cross-functional stakeholders, communicating information, and providing advice to drive efforts forward.

• Effectively facilitates team events using Agile values as a guide. Can perform scrum by the book.  Focuses team on importance and value of "done" increments. Embodies servant leadership and customer-centric mindset.

• Implements stakeholder engagement/communications plan. Documents issues and identifies and applies resolutions, corrective actions, and lessons learned. Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships.

• Partner internally and externally to make effective decisions solving complex problems, escalating high priority issues or impediments as appropriate, monitoring progress and results, and recognizing and capitalizing on improvement opportunities.

• Participates and supports PI Planning process.

• Coaches the Agile delivery team on Agile mindset and methodologies, and relevant processes.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• Bachelor’s degree in Project Management, Computer Science, Information Systems, Communications o