Senior Technical Program Manager

Join us as we take our collaboration product, Microsoft Teams, to the next level, embracing AI and expanding our reach. We are looking for a committed product leader to scale and operate our global infrastructure at optimal efficiency.

This Senior Technical Program Manager position is responsible for driving core infrastructure improvements that power Teams. You will partner with other groups across Teams and conduct data analysis to identify and deliver clear specifications that communicate requirements and work to secure commitments to deliver, making tradeoffs to maximize impact across several objectives. The incumbent will also define core metrics for their area and map out a strategy to improve product performance against those metrics. The role is a mix of business analysis, product thinking, technical depth, and cross team collaboration. It’s an impactful role that is both innovative and technical with the opportunity to improve how people work and collaborate.

What is working on Microsoft Teams like? We’re in a fast-moving environment that lets us explore, iterate and deliver value to customers. Our team is open, respectful and supportive. There are various opportunities to present ideas and work directly with executives and customers to collect feedback. Our colleagues are among the highly skilled professionals and have worked on some of the most successful products in the world. We share a commitment to the customer and deliver positive user experiences.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a commitment to continuous learning. We innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

• Define and drive patterns for managing and operating our services at scale.
• Migrate and adopt new technologies that drive efficiency and reliability.
• Deliver improvement options, data analysis, present proposals for change, requirements definition, and delivery of capabilities.
• Manage dependencies across teams to ensure that features land on time with the required scope across desktop, mobile and web.
• Engage with service owners to triage, prioritize, and address customer feedback for your area.
• Contribute to the overall product strategy and roadmap, as well as stay in sync with end-user features and service infrastructure.
• Track all defined deliverables from conception through launch, leveraging established processes, tools, and communications mechanisms.

Embody our culture and values 

Qualifications

Required Qualifications:

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.
• 4+ years of program management experience delivering user-facing products and services.
• Demonstrated experience with technical concepts, including the ability to write complex queries, insightful dashboards, and implement automation of workflows.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

Technical Program Management IC4 - The typical base pay r