Supply Chain and Operations Specialist, Federal

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role 

We are looking for a Supply Chain and Operations Specialist - Federal to be based on-site in San Jose, CA at our HQ, reporting to the Director, Supply Chain and Logistics within the Cloud Operations department. Zscaler is looking for a supply chain and operations champion that will service, control, maintain, and enhance our Federal business in collaboration with the internal Zscaler Federal team and with our Federal customers in regards to Zero Trust Branch supply needs, deliveries, RMAs, and all the Federal compliance involved.

What you’ll do (Role Expectations)

• Ensure consistent supply of hardware needed for Federal orders
• Ensure on-time delivery goals based on Federal needs
• Develop the RMA process for the Federal space
• Maintain compliance across all supply chain and logistics aspects

Who You Are (Success Profile)

• You act like an owner by operating with integrity and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who seeks out challenges because you are energized by finding solutions that deliver the biggest impact.
• You are a high-trust collaborator who is ambitious for the team, embracing a challenge culture by giving and receiving feedback with candor and respect.
• You operate with urgency, maintaining a relentless focus on execution to deliver high-impact results quickly for the customer and the team.
• You lead with integrity by holding yourself and others to a high standard of accountability and matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• 10+ years of Supply Chain management experience
• Strong vendor management skills
• Deep understanding of production processes
• Proven experience dealing with complex customers and situations
• Demonstrated experience in team collaboration
• This position requires US Citizenship and a successfully passed background check

What Will Make You Stand Out (Preferred Qualifications)

• Proficiency in Salesforce
• Strong understanding of the Quote to Cash process
• Experience in asset and install base management

#LI-Hybrid 

#LI-CM3

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$94,500—$135,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve