IT Operations Lead [Tier 3] - Senior

Everforth ECS is seeking a IT Operations Lead [Tier 3] - Senior to work in Fairfax, Virginia. Please Note: This position is contingent upon contract award.

 

Responsibilities

• Lead Tier 3 operational support activities for enterprise infrastructure and network services.
• Serve as the primary escalation point for complex incidents, ensuring timely resolution.
• Coordinate and manage cross-domain troubleshooting initiatives.
• Validate root cause analyses and develop remediation plans for recurring issues.
• Supervise and mentor Tier 3 technicians, ensuring compliance with operational procedures.
• Monitor and report on performance trends to infrastructure leadership.
• Collaborate with network, cybersecurity, and engineering teams to enhance service resilience.
• Ensure adherence to service-level objectives and operational standards.
• Analyze incident patterns to recommend infrastructure improvements.

Qualifications

Required Qualifications

• Clearance: Secret Eligible required
• S. Citizenship required
• DoD 8140.03 Compliance: DoD Cyber Workforce Framework (DCWF) Work Role 411-Technical Support Specialist at the Advanced proficiency level
• Certifications (one or more required): SecurityX / CASP+, CCNP Security, CISA, FITSP-O, GICSP, SSCP
• Education: Masters or Ph.D in [Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering]
• Minimum of 8–10 years of progressive experience in DoD or Federal IT operations.
• Proven expertise in managing Tier 3 support for infrastructure and network services.
• Experience in supervising technical teams and ensuring procedural compliance.
• Ability to effectively coordinate with diverse technical teams to achieve mission objectives.
• Strong analytical skills for performance trend analysis and incident management.