Security Dispatcher

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Security Dispatcher

                        

Location

Canton

                    

Facility

Mercy Hospital

                     

Department

Mercy CCF Integration-Cleveland Clinic Mercy Hospital

                      

Job Code

K99993

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

12:00am-11:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

 
Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers and staff safe and secure. As a Dispatcher, you will play an essential role in this mission and be a part of our growing organization. Dispatchers are responsible for protecting patients, visitors, caregivers and hospital property by coordinating and addressing the Security Dispatch Office activities and responsibilities.  

A caregiver in this position works varying part-time shifts from 6:00am - 2:30pm, 2:00pm -10:30pm, or 10:00pm - 6:30am.   

A caregiver who excels in this role will:  

• Receive calls and requests for service and formulate correct responses. 

• Regulate radio traffic by dispatching calls and relaying information. 

• Answer questions and give directions to visitors, caregivers and patients. 

• Monitor hospital activity on closed circuit television to be alerted to any escalating situations or unusual activity that may require Security involvement and responds appropriately. 

• Implement procedures for emergency situations such as fire, disaster, infant abduction, tornado, bomb threat, etc. as indicated in the Security Department Facility Orders and the M.C.I. Manual. 

• Complete appropriate and accurate documentation for dispatch logs, equipment logs, helipad logs, lost and recovered property, patient valuables, occurrence reports, etc. 

• Maintain knowledge of operation of access control systems. 

• Maintain knowledge of all alarm systems and appropriate responses. 

Minimum qualifications for the ideal future caregiver include: 

• High school graduate  

• Computer software proficiency  

• Typing and data entry skills  

• Clear speaking voice over a security radio system  

• Ability to dispatch personnel in escalating situations