Posting End Date: 01/14/2024 

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Louisiana, LLC 

 

 

JOB SUMMARY/DESCRIPTION

Drive business growth by understanding customer needs and proactively bringing solutions that meet both customer and Entergy requirements. Develop and maintain long-term relationships with high value industrial customers built on trust and open communication. Assess customer needs and demonstrate a strong knowledge of their business issues and opportunities. Serve as the primary point of contact for both commercial and technical matters.

 

JOB DUTIES/RESPONSIBILITIES

• Cultivate meaningful customer relationships to position Entergy as provider of choice for industrial customers
• Provide coordination of technical support for complex customer reliability and operational issues
• Learn and understand industry trends, growth opportunities, and key drivers that affect the customer’s business and Entergy sales.
• Drive customer service and consistent revenue growth within managed portfolio
• Viewed as trusted partner and single point of contact for all customer related matters
• Demonstrate contract management and negotiation skills, including: strong knowledge of rates, riders, pricing tariffs, and terms & conditions (commercial terms & responsibilities)
• Work closely with Entergy functional organizations including Investor Relations, Market Intelligence, Credit and Finance partners to meet requirements
• Engage with Regulatory team to understand company’s regulatory strategy and filings in order to communicate effectively with industrial customers.
• Facilitate resolution of conflicts between customer and company in a timely manner.
• Active involvement within the community which may include business development, non-profit organizations and other local efforts

 

MINIMUM REQUIREMENTS

Minimum Education Requirement:

• Bachelor's degree in related field or equivalent work experience.
  • Desired: Bachelor’s Degree in Engineering, Business Management and/or related field; in lieu of degree, 10 years of related work experience
    • Preferred Master’s Degree 

 

Minimum experience required of the position:

• 7+ years
  • Desired: 10+ years related technical and/or complex customer service 

 

Minimum knowledge, skills and abilities required of the position:

• Excellent listening, verbal and written communication skills
• Insightful critical thinking and analytical abilities
• Ability to interface with all levels of individuals including senior level leadership
• Experience leading multi-discipline response to meet customer needs
• Strategic and entrepreneurial mindset
• Flexible and able to adjust to changing customer needs
• Outstanding judgment and the ability to facilitate potentially difficult conversations

Any certificates, licenses, etc. required for the position

• None

 

 

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Primary Location: Louisiana-West Monroe Louisiana : West Monroe 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: Level II
Union description/code: Non-Bargaining 
Number of Openings: 1
Req ID: 113710
Travel Percentage:25% to 50%

 

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform thei