Associate Director, Technical Program Management

Join Aya Healthcare, winner of multiple Top Workplace awards!

The Associate Director is a leadership role responsible for managing the operational aspects of Agile practices and delivery within the organization, overseeing and managing multiple technical programs and projects, supporting cross-functional teams, and ensuring alignment with business goals.

The Associate Director will work closely with senior leadership, including Directors and VPs, and provides leadership to a team of Technical Program Managers (TPMs). This role involves strategic planning, cross-team coordination, and continuous process improvement, with a focus on delivering high-quality technical solutions.  

This role will be accountable for driving the successful delivery of multiple programs while partnering with cross-functional teams in engineering, product management, and business operations. You will play a key role in aligning technical initiatives with organizational goals, improving program management processes, and mentoring a team of Technical Program Managers. This position offers the opportunity to impact strategic initiatives and scale program management practices across the organization.  

WHO WE ARE:    

We’re a $10+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.   

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.  

RESPONSIBILITIES:   

• Program Management and Delivery  
  • Lead Program Execution: Manage and oversee the execution of multiple, large-scale technical programs across engineering, product, and other teams.  
  • Program Roadmapping: Collaborate with engineering, product, and business teams to create and maintain program roadmaps that align with business objectives.  
  • Delivery Accountability: Ensure programs are delivered on time, within scope, and meet quality standards. Monitor progress and take corrective actions to resolve risks and issues.  
  • Risk Mitigation: Proactively identify program risks and work with teams to implement mitigation strategies, ensuring successful program outcomes.  
  • Proactively identify high-impact programs, drive quarterly/yearly planning across Technology and ensure our priorities are aligned with the business strategy and approved by our executive team. 
• Cross-Functional Collaboration  
  • Partner with Stakeholders: Build and maintain strong relationships with key stakeholders, including engineering, product management, operations, and senior leadership, to ensure alignment on program goals and priorities.  
  • Coordinate Cross-Team Dependencies: Work with multiple teams across different domains to manage dependencies, resolve bottlenecks, and ensure smooth program delivery.  
  • Effective Communication: Provide regular, transparent communication on program progress, risks, and outcomes to stakeholders at all levels of the organization.  
• Team Leadership and Development  
  • Lead TPM Team: Oversee and mentor a team of Technical Program Managers, providing coaching and guidance to support their growth and success.  
  • Foster Collaboration: Encourage a collaborative culture within the team, ensuring effective communication and coordination across all levels of the organization.  
  • Mentor and Develop: Provide professional development opportunities to the TPM team, fostering a culture of continuous learning and improvement.  
  • Ensure the organizational Technical/Program Management needs are covered by proactively identifying resource gaps and misaligned priorities.  
• Process Improvement and Best Practices  
  • Refine Program Management Processes: Implement and continuously improve program management methodologies (e.g., Agile, Scrum, Kanban) to ensure efficient and ef