Inside Sales Specialist

Job Title: Inside Sales Specialist

Location: West Coast USA

In this role you will provide critical support to our regional/country business operations, helping us achieve success within those countries. Support will include qualification and progression of initial interest, preparation of budgetary quotations, nurturing of potential sales prospects until they are ‘sales-ready’ and, administrative tasks to ensure smooth and efficient business processes.

Responsibilities

• Qualify all incoming leads and distribute them according to established rules and guidelines to the designated Account Manager within the territory. ·

• Aligned with the Sales Managers and specific Territory field Sales personnel, to take part in joint qualification calls as and when needed to best achieve annual objectives. ·

• Ability to identify a valid sales opportunity and follow clearly defined steps with incoming leads, to ensure qualification in good timing ·

• Under aligned Sales Manager goals, attending forecast and other Sales calls as needed, including alignment on Orders Targets and how to exceed them. · Become an expert in Salesforce and other tools that may be used to increase sales effectiveness.

• Embrace new sales strategies/techniques when instructed. · Be proficient in the features, benefits, specifications, and value propositions of Malvern Panalytical’s technical products in order to converse at the appropriate level with scientists, engineers, and academics in a wide variety of fields and disciplines. ·

• Maintain long-term relationships with our existing customers and acquire new customers to nurture in the main areas of particle characterisation: laser diffraction, dynamic light scattering, image analysis, microcalorimetry, XRF, XRD, NIR, contract analysis services. ·

• Provide additional support to the full EMEA Inside Sales team as required. · Perform within established standards/metrics for the Inside Sales team to ensure targets are met or exceeded.

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Qualifications

• You are a commercially savvy individual with a high sense of urgency who is willing to go the extra mile. ·

• You have excellent verbal, listening, and questioning skills as well as a solid understanding of our products and how they are used in industrial and academic environments. ·

• Impacts on growth of Malvern Panalytical’s business on a regional level. Impacts professional image of Malvern Panalytical.

• Impacts customer satisfaction.

• Demand Funnel metrics: MQLs, Opportunities, revenue.

• Proven track record in delivering effective pipeline acceleration, qualifying and nurturing programs.

• Strong attention to details, strong time management and organizational skills · Foreign language skills and experience of marketing non-English websites is advantageous.

• Up-to-date knowledge on trends and developments in B-to-B marketing.

Knowledge Level and/ or experience

• You have a Bachelor of Science (B.S.) or higher; or equivalent combination of education and experience in general Biology, Biochemistry, Chemistry, Physics, Chemical Engineering, and Materials Science. ·

• Two to four years related sales/applications experience and/or training. ·

• Fluent in both written and spoken English and another language ideally.

Skills and competencies

• Self-motivation and ambition to grow in the role · Experience in technical sales/analytical services/contract research organizations (especially within Life Sciences/Pharmaceutical industry preferred)

• able to discuss/sell services.

• Your career will take off with a comprehensive induction program. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.

• We value entrepreneurship and commitment by offering real career possibilities.

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